Guild Wars 2

I bought a $50 package from the gem store in order to get the 4k gems.
After I received the gems I bought 2 sets of halloween pets (1 for keep the 3 pets, and the other one to use the mystic forge and obtain the rare pet). However, even after the 1k gems were charged (leaving me at 3k gems) I haven’t receive the pets.

I checked on my mailbox, the black trading post mailbox, even in my inventory to see if they were added, and still nothing. I have been waiting from 24 hours. Can someone help me please?

Thanks, have a nice day guys.

Submit a ticket and wait for support to help yo is the only way to solve the problem.

Hi,

Exactly, Zaken is right, get in touch with the support.

Before submitting the ticket, have a look at this thread How to submit a ticket and put all required information it it.

The thread is locked, thanks for your contribution.