Guild Wars 2

Recently my child accidentally salvaged my Aetherblade gloves I had skinned onto a low level item. I know the exact date and time it happened, but for some reason my support account is not working. I had requested a reset password, but never got one. I was wondering if I could do the account restoration to get it to that date and time?

They typically only do account restorations for hacked accounts and I think even then it is a one time thing. Also, technically you are not suppose to share your account with anyone, even family. Your situation is part of the reason they have such rules.

I didn’t share it on purpose. Regardless, you are allowed to share it with one minor child.

Arrelaine.5692:

I didn’t share it on purpose. Regardless, you are allowed to share it with one minor child.

That doesn’t change the fact that the item was salvaged due to error on your end. If it were a game bug or a hacked account it would be a different situation.

Arrelaine.5692:

I didn’t share it on purpose. Regardless, you are allowed to share it with one minor child.

No. You aren’t allowed to share the account. If you made the account for a minor, it’s theirs to play.

But back to your situation. If the child (or anyone else), accessed your account/did something without your permission on your PC, the Account Restoration doesn’t apply. Anet Support needs to determine if the request is for a clearly hacked account, or simply because someone made a bad choice in game. In your case, because it was done in house, there’s no way to tell if someone else really did hack your account, or if you’re just making that up because of a personal mistake.