Guild Wars 2

been trying to log in for 3 days. Game made him reset the password and he can’t remember a character on the account. have the email and Serial code, How can we find out a character on the account? The support team has been a tad slow with this and we just wanna play

This situation sucks alot I am sure, but they took over a month to reset my gw1 password.

Make a ticket. If it takes more than 72 hours for a response post in the sticky

What Andraus said. If your friend has already put in a support ticket (only one), then they should wait the full 72 hours (which is the usual maximum amount of time needed for support to get back to you). If it’s been 72 hours with no response, then post the ticket number to the following thread.

https://forum-en.gw2archive.eu/forum/support/support/GW2-Tickets-for-Review-3-days-older-2/page/14

Ive never seen the game randomly make you reset your password, something doesn’t seem right there, I know support makes you reset your password when you ask them to change any details on the account, ( email etc ) but for the game to make you do it randomly.

I would wait and see what support comes back with.

Could your friend have taken any screen shots of a guild list or pvp etc that might show a char name?

Ok I Did It.2854:

Ive never seen the game randomly make you reset your password, something doesn’t seem right there, I know support makes you reset your password when you ask them to change any details on the account, ( email etc ) but for the game to make you do it randomly.

I would wait and see what support comes back with.

Could your friend have taken any screen shots of a guild list or pvp etc that might show a char name?

If I recall correctly, they made everyone change their password some time ago (like, well over a year ago). The person in the OP might have just not logged on since before that forced change.

RoseofGilead.8907:

Ok I Did It.2854:

Ive never seen the game randomly make you reset your password, something doesn’t seem right there, I know support makes you reset your password when you ask them to change any details on the account, ( email etc ) but for the game to make you do it randomly.

I would wait and see what support comes back with.

Could your friend have taken any screen shots of a guild list or pvp etc that might show a char name?

If I recall correctly, they made everyone change their password some time ago (like, well over a year ago). The person in the OP might have just not logged on since before that forced change.

It was in October right after release (so 2-3 months of the game being live). Right after Blizzard had their massive security breach. Anet forced everyone then to try to prevent shared information on their accounts. Your memory serves you well.

Ellieanna.5027:

RoseofGilead.8907:

Ok I Did It.2854:

Ive never seen the game randomly make you reset your password, something doesn’t seem right there, I know support makes you reset your password when you ask them to change any details on the account, ( email etc ) but for the game to make you do it randomly.

I would wait and see what support comes back with.

Could your friend have taken any screen shots of a guild list or pvp etc that might show a char name?

If I recall correctly, they made everyone change their password some time ago (like, well over a year ago). The person in the OP might have just not logged on since before that forced change.

It was in October right after release (so 2-3 months of the game being live). Right after Blizzard had their massive security breach. Anet forced everyone then to try to prevent shared information on their accounts. Your memory serves you well.

Yay, I remember things!