Just got hacked, need help big time.

Just got hacked, need help big time.

in Account & Technical Support

Posted by: Chris.6497

Chris.6497

I haven’t played the game for a week and I got in today to see my password is different. I changed my pass and log into my guardian which now has lvled 20 levels and acquired items.

I don’t know what to do….How do I completely overhaul my security???

Just got hacked, need help big time.

in Account & Technical Support

Posted by: White Wolf.3291

White Wolf.3291

Just got hacked, need help big time.

in Account & Technical Support

Posted by: Mullen.7802

Mullen.7802

I wish i could just log into mine. Every kind of password ive tried will not take. I’ve tried spaces and without spaces. I’ve tried letters/symbols. How in the world do i make something unique against a blacklist of over 20 million passwords?

Just got hacked, need help big time.

in Account & Technical Support

Posted by: dinominator.9862

dinominator.9862

I wish my bank took security measures as seriously as my MMO.

Just got hacked, need help big time.

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

If you guys are having difficulties setting a password, or if you were hacked, you should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. The team will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet