Guild Wars 2

Hello,

im not sure if this is the correct forum section, but ill try it here.

i got a problem lately: somehow my laptop shuts down while im playing gw!

there is no bluescreen or anything like that, it just goes out from one second to the other

the issue is, i had this like one year ago also and i thought it was cause of the temperature….since this time i layed 2 books under the laptop + cleaned the inside from dust and the problem was solved

but now, the problem got bigger:

lately i had very long loading screens and even 3mins blackscreens after logging into gw, what never happened before….so i thought this was a graphic card issue

then i installed all possible updates for my graphic card (+ i even downloaded something called NVIDIA GeForce Experiment, i dont even know what that does) and the long loading screens were gone, but then suddenly the problem with the shut-down appeared

i noticed that my laptop only shuts down when playing gw (its the only game i play atm), but not if i simply browse though the internet

after the laptop shut-down i immediately check the temperature on the bottom of the laptop with my hand, and sometimes its really hot (so i understand why he shut down himself) but sometimes it doenst have a high temperature….so im wondering why he shut down

basically, long story short, lately my laptop shuts himself down when playing gw2, i dont know what it could be….graphic card overheated? need to clean dust inside again?

need help people, pls :<

and i dont know if you need my computer spec and which information you need, so ill just give you what i can find

windows 7, 64bit
Processor: intel® Core™ i5-3210M CPU @2.5GHz 2.50GHz
Graphic card: Intel® HD-Graphics 4000 and NVIDIA GeForce GT 630M

There are many apps that will monitor your CPU and/or GPU temperatures, and give a warning alarm if the temperature reaches a certain threshold. You might consider using one (or more).

Your fan may be failing, (I had that problem in my laptop, and have not had overheating and shutting down problems since replacement).

You can contact the Tech CS Team for assistance, if you so desire, as well, using the link above/below.

Good luck.

I’m betting that your thermal grease under the gpu and cpu heatsinks have dried and need replacing. What you are facing is the signs of overheating and your hardware’s reaction to it to prevent itself from irreversable damage. If you think you cannot safely do it dont try yourself get help from local tech/repair stores. shouldnt cost too much.

Normally when a system completely shuts itself down it is due to overheating or power supply issue, as GW2 seems to be more taxing on a CPU than the GPU, im guessing your problem is CPU or Power supply related.

Also do you know which GFX card your system is using, as the Intel® HD-Graphics 4000 is actually built into the CPU itself, so if for some reason its using this card, its putting even more stress on the CPU itself.

Ok I Did It.2854:

Also do you know which GFX card your system is using, as the Intel® HD-Graphics 4000 is actually built into the CPU itself, so if for some reason its using this card, its putting even more stress on the CPU itself.

where can i check which gpu is used as default?

As others have mentioned, this is usually the way a system protects itself when it overheats.

Your laptop is shutting down only when you play GW its because it’s the only software that’s constantly utilizing 100% CPU so it heats up.

You can easily find out if it’s overheating 100%, grab Prime95 (a CPU stress test utility): http://www.mersenne.org/download/

If your laptop shuts down with GW2 closed and Prime95 running, then you have your answer.

ArmoredVehicle.2849:

If your laptop shuts down with GW2 closed and Prime95 running, then you have your answer.

i dont get this sentence :<

does that mean theres another reason for the crashes than gw2 or what?

cause so far the crashes ONLY appeared when gw2 was opened, so im already pretty sure gw2 is the source (or maybe the graphic card or something)

edit: so i also downloaded a program for temperature checking and heres the result of what ive seen:

just browsing through the internet:

mainboard, graphic card and processor are all around 50°

starting gw2: mainboard, graphic card and processor heat up to around 80°

playing a pvp match: mainboard, graphic card and processor heat up to 95°

mainly the laptop crashed when i was right in a pvp match, but today he also crashed for the first time while i was sitting in hotm (meaning that my overall temperature wasnt as high as in a pvp match)

i have absolutely no idea what it could be -.-

dust? fan? graphic card? heat paste?

Lukas.7159:

ArmoredVehicle.2849:

If your laptop shuts down with GW2 closed and Prime95 running, then you have your answer.

i dont get this sentence :<

does that mean theres another reason for the crashes than gw2 or what?

cause so far the crashes ONLY appeared when gw2 was opened, so im already pretty sure gw2 is the source (or maybe the graphic card or something)

edit: so i also downloaded a program for temperature checking and heres the result of what ive seen:

just browsing through the internet:

mainboard, graphic card and processor are all around 50°

starting gw2: mainboard, graphic card and processor heat up to around 80°

playing a pvp match: mainboard, graphic card and processor heat up to 95°

mainly the laptop crashed when i was right in a pvp match, but today he also crashed for the first time while i was sitting in hotm (meaning that my overall temperature wasnt as high as in a pvp match)

i have absolutely no idea what it could be -.-

dust? fan? graphic card? heat paste?

What I was saying is, run Prime95 full CPU test with GW2 closed and if the laptop turns off, you’ll know it’s overheating. Think of it as an alternative way of raising the temperature for testing purposes.

If you haven’t cleaned the laptop in a while it could be dust, if not you could try adding some thermal paste and make sure the cooling system is seated correctly.

i actually downloaded prime95 but didnt figure out how to handle it :<

so i searched for an alternative program and found furmark, which also tries to bring the graphic card to a maximum level

so i started furmark and instantly the whole temperature of the processor, graphic card and mainboard turned up to 95°

then i read on a forum that i should do a 15min test and see if the laptop shuts down

but after the 15min on this high temperature nothing has happened yet so i let him go on and it took 45mins until he shut himself down

now im actually unsure, cause i thought this test can tell me if the source is my graphic card or not, but since the laptop

a) passed the 15min test, but
b)still shut himself down after 45min

…im actually pretty confused right now

Laptops power off only when thermal limits are hit. That means your CPU/GPU heatsinks are probably clogged with dirt/dust/hair and its also possible your Thermal paste dried up.

Prime95 is a CPU Stress test. It will push your CPU harder then any normal application (games included). If your Laptop shuts off during Prime95 tests then you know its a thermal protection fault issue. Means you need to tear your laptop apart to clean it.

GW2 will push the CPU pretty hard as well. You can watch system temps with a program called CoreTemp for your CPU and the Sensor Tab on GPU-Z for your GPU (use the drop down to select the GT630).

See attached for an example of a Clogged Laptop heatsink.

Once you download and run the program basically hit: “Just Stress Testing” and followed by “Small FFTs”.

To keep it simple:

Furmark is for GPU
Prime95 is for CPU

There is a much higher chance that the laptop will shut off cause of the CPU temperature rather than the GPU.

thx friends, seems its fixed now

brought it to a local tech store and he cleaned the inside from the dust and now its working fine so far