Guild Wars 2

Hi, I was just wanted to know if anyone else is suffering from bad latency today? I am able to log into the game fine, I will stay connected for 10 minutes or so. While in the game I will be almost unable to do anything, or if I do, with extreme delay 10 or so seconds.

I was wondering if anyone was having similar issues?

Upon checking my resource manager, I found I am only recieving 9B/sec
I am not having any issues with other games/programs requiring internet access, running with about 40 ping in other games, any ideas what is going on?

Try these steps to test if it’s your end (router/modem), ISP route, game servers, or a combination.

https://en.support.guildwars2.com/app/answers/detail/a_id/9245

At least then you know first and can pinpoint the issue and possibly find a fix. Or report it accordingly.

At least until a dev can help you. If you can’t get answers here and still have issues, check the submitting a ticket sticky and have a go at that.

should I post the results here? Because I have no idea what they mean

Well, do you have any numbers in the hundreds?

Reminder, posting those here gives your modems ip address?.. So you should edit that out

Okay, I think I have edited the right bits out

This is what I got

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0
0/ 25 = 0% |
1 4ms 0/ 25 = 0% 0/ 25 = 0%
0/ 25 = 0% |
2 29ms 5/ 25 = 20% 5/ 25 = 20% 217.47.109.250
0/ 25 = 0% |
3 —- 25/ 25 =100% 25/ 25 =100% 217.47.109.193
0/ 25 = 0% |
4 29ms 15/ 25 = 60% 15/ 25 = 60% 213.1.69.102
0/ 25 = 0% |
5 32ms 0/ 25 = 0% 0/ 25 = 0% 31.55.165.227
0/ 25 = 0% |
6 32ms 16/ 25 = 64% 16/ 25 = 64% 31.55.165.109
0/ 25 = 0% |
7 36ms 0/ 25 = 0% 0/ 25 = 0% acc2-10GigE-11-2-0.mr.21cn-ipp.bt.net [109.159.250.206]
0/ 25 = 0% |
8 48ms 3/ 25 = 12% 3/ 25 = 12% 109.159.250.145
0/ 25 = 0% |
9 45ms 1/ 25 = 4% 1/ 25 = 4% transit2-xe2-1-0.ealing.ukcore.bt.net [62.6.200.174]
0/ 25 = 0% |
10 50ms 0/ 25 = 0% 0/ 25 = 0% t2c4-xe-10-3-0.uk-eal.eu.bt.net [166.49.168.45]
0/ 25 = 0% |
11 47ms 0/ 25 = 0% 0/ 25 = 0% xe-4-1-0.edge4.London2.Level3.net [212.187.201.153]
0/ 25 = 0% |
12 52ms 1/ 25 = 4% 1/ 25 = 4% ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
0/ 25 = 0% |
13 50ms 1/ 25 = 4% 1/ 25 = 4% vlan101.ebr2.London1.Level3.net [4.69.143.86]
0/ 25 = 0% |
14 128ms 1/ 25 = 4% 1/ 25 = 4% ae-44-44.ebr1.NewYork1.Level3.net [4.69.137.78]
0/ 25 = 0% |
15 114ms 2/ 25 = 8% 2/ 25 = 8% 4.69.201.66
0/ 25 = 0% |
16 119ms 0/ 25 = 0% 0/ 25 = 0% ae-1-100.ebr1.Washington12.Level3.net [4.69.143.213]
0/ 25 = 0% |
17 125ms 0/ 25 = 0% 0/ 25 = 0% ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105]
0/ 25 = 0% |
18 127ms 0/ 25 = 0% 0/ 25 = 0% ae-63-63.ebr3.Atlanta2.Level3.net [4.69.148.241]
0/ 25 = 0% |
19 —- 25/ 25 =100% 25/ 25 =100% ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
0/ 25 = 0% |
20 161ms 0/ 25 = 0% 0/ 25 = 0% ae-93-93.csw4.Dallas1.Level3.net [4.69.151.169]
2/ 25 = 8% |
21 —- 25/ 25 =100% 23/ 25 = 92% ae-4-90.edge2.Dallas1.Level3.net [4.69.145.203]
0/ 25 = 0% |
22 150ms 2/ 25 = 8% 0/ 25 = 0% 4.59.197.34
23/ 25 = 92% |
23 —- 25/ 25 =100% 0/ 25 = 0% 64.25.32.9
0/ 25 = 0% |
24 —- 25/ 25 =100% 0/ 25 = 0% 64.25.32.26
0/ 25 = 0% |
25 —- 25/ 25 =100% 0/ 25 = 0% 64.25.39.1

Trace complete.
Section completed in 284.80 seconds

I also found this, not sure if this means anything

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0
0/ 25 = 0% |
1 4ms 0/ 25 = 0% 0/ 25 = 0%
0/ 25 = 0% |
2 47ms 4/ 25 = 16% 4/ 25 = 16% 217.47.109.250
0/ 25 = 0% |
3 —- 25/ 25 =100% 25/ 25 =100% 217.47.109.193
0/ 25 = 0% |
4 35ms 2/ 25 = 8% 2/ 25 = 8% 213.1.69.102
0/ 25 = 0% |
5 34ms 5/ 25 = 20% 5/ 25 = 20% 31.55.165.227
0/ 25 = 0% |
6 39ms 0/ 25 = 0% 0/ 25 = 0% 31.55.165.109
0/ 25 = 0% |
7 46ms 1/ 25 = 4% 1/ 25 = 4% acc2-10GigE-9-3-0.mr.21cn-ipp.bt.net [109.159.250.230]
0/ 25 = 0% |
8 49ms 5/ 25 = 20% 5/ 25 = 20% core1-te0-13-0-15.ilford.ukcore.bt.net [109.159.250.164]
0/ 25 = 0% |
9 44ms 0/ 25 = 0% 0/ 25 = 0% core1-pos9-1.telehouse.ukcore.bt.net [194.74.65.114]
0/ 25 = 0% |
10 46ms 5/ 25 = 20% 5/ 25 = 20% t2as1-tge1-4.uk-lon1.eu.bt.net [166.49.211.141]
0/ 25 = 0% |
11 54ms 0/ 25 = 0% 0/ 25 = 0% 166-49-211-38.eu.bt.net [166.49.211.38]
3/ 25 = 12% |
12 69ms 3/ 25 = 12% 0/ 25 = 0% xe-4-3-0.fra60.ip4.tinet.net [141.136.108.37]
2/ 25 = 8% |
13 77ms 5/ 25 = 20% 0/ 25 = 0% cdnetworks-gw.ip4.tinet.net [77.67.71.122]
1/ 25 = 4% |
14 —- 25/ 25 =100% 19/ 25 = 76% 206-127-157-94.plaync.com [206.127.157.94]
0/ 25 = 0% |
15 70ms 6/ 25 = 24% 0/ 25 = 0% p4-23-c0-ncdc-pub.plaync.net [206.127.158.1]

I believe there is packet loss at several points, that could definitely be causing some latency.

Lol you did edit out too much as I can’t tell what is what though, usually the first 2 are your personal numbers. Any place you see a percentage other than zero is packet loss which means stuff isn’t getting through.

What kind of connection are you on? (is it your personal home connection or are you at university or public connection)

As a test, also, try disabling any antivirus software and personal firewalls and run the test again.

I will edit the stuff back in

This is a home connection and I will try disabling my antivirus and firewalls

FYI, you may still need to file a ticket for this, I am just hoping to try and help you now, but I may not be able to either. Unless a dev sees your troubles and asks for a shiny log file to help you. ;p

Issue Resolved, I just wanted to make a massive thank you for arena net! I received some amazing support 10/10 anet

What fixed your issue?

Just deactivated some of my startup stuff, apparently there was another program interfering with the connection?

Woot way to go. Thanks for the update!