Guild Wars 2

It was working fine then tried to play today and as soon as i click gw2 ico i get a message saying: “A serious error has occurred that prevents the program from continuing to run”
i click show details and i get this.

—> Crash <—
Assertion: pngPixelFormat == GR_FORMAT_ARGB_8888
File: ..\..\..\Game\Launcher\Windows\Launcher.cpp(2871)
App: Gw2.exe
Pid: 3088
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 15926
When: 2012-11-07T14:56:24Z
Uptime: 0 days 0:00:00
Flags: 0

—> System <—
Name: COMPUTER_1
IpAddr: 192.168.1.78
Processors: 2 [AuthenticAMD:15:11:1]
OSVersion: Windows 4.0 (32 bit)

—> System Memory <—
Physical: 2303MB/ 3454MB 66%
Paged: 3222MB/ 5337MB 60%
Virtual: 1159MB/ 2047MB 56%
Load: 33%
CommitTotal: 2115MB
CommitLimit: 5337MB
CommitPeak: 2729MB
SystemCache: 1835MB
HandleCount: 31318
ProcessCount: 49
ThreadCount: 712

—> Process Memory <—
Private: 823MB
WorkingSet: 18MB
PeakWorkingSet: 18MB
PageFaults: 4751

—> Game Context <—
MapId: 0
Flags: 0×241
ElapsedTime: 00:00:00

—> World State <—
<WorldState />

[DbgHelp.dll is C:\WINDOWS\system32\dbghelp.dll]
[DbgHelp.dll version 5.1.2600.5512 (64/32-bit compatible)]

—> ClientContextThreadProc Thread 0xae8 <—

A load of code here
and then

—> Error Logs <—
Image is corrupt: Unknown image file format.

I am having the same issue since there was an update a short time ago. I restarted my game and now it crashes and won’t let me back in. Although mine is crashing in a different area.

—> Crash <—
Assertion: argCount == 1
File: ..\..\..\Game\Launcher\Windows\Launcher.cpp(897)
App: Gw2.exe
Pid: 3136
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 15971
When: 2012-11-07T21:57:19Z 2012-11-07T15:57:19-06:00
Uptime: 0 days 0:00:15
Flags: 0

—> System <—
Name: HOME

Processors: 4 [AuthenticAMD:15:5:3]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 3870MB/ 5119MB 75%
Paged: 7534MB/10236MB 73%
Virtual: 2959MB/ 4095MB 72%
Load: 24%
CommitTotal: 2701MB
CommitLimit: 10236MB
CommitPeak: 3579MB
SystemCache: 3026MB
HandleCount: 25488
ProcessCount: 62
ThreadCount: 930

—> Process Memory <—
Private: 925MB
WorkingSet: 138MB
PeakWorkingSet: 143MB
PageFaults: 100558

—> Game Context <—
MapId: 0
Flags: 0×241
ElapsedTime: 00:00:14

—> World State <—
<WorldState />

—> Error Logs <—
Patch open of ‘C:\Program Files (x86)\Guild Wars 2\Gw2.tmp’ for write failed with error 32

Me too. I was playing, got the message there is a new build. I restarted, it downloaded it, and now I can’t get back into game, cause it insta crashes. Come on, go ahead and say its an issue on our side. LOL

I had the same problem after entering my authenticator code after the update. After logging into my account on the gw2 site I was able to relaunch the game without the need for the mobile code. That solved my problem.

I’m having same issue as Mobius.
I try to login and it crashes right after entering my mobile auth code

Now it seems the log-in server has crashed.

same problem here, guild members are in-game no problem!

edit: authenicator is broke… got in after i turned it off

I’m having the same issue. The launcher instantly crashes, after I enter the mobile authentication code.

Since the new build a couple of minutes ago, this is happening to me after I enter the authentication key as well.

same issue also to me

I confirm this issue. (I hate “me too” posts, but oh well.)

Same issue here. Thanks to Dayton for the tip on unlinking authenticator. If Mods are watching that is fixing this issue for some of us.

Having exactly the same problem, downloaded new client build upon in-game instruction, now crashes whenever I try to enter the authenticator code:

—> Crash <—
Assertion: argCount == 1
File: ..\..\..\Game\Launcher\Windows\Launcher.cpp(897)
App: Gw2.exe
Pid: 5160
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 15971
When: 2012-11-07T22:03:19Z
Uptime: 0 days 0:01:02
Flags: 0

It appears other people are getting similar….

Downloaded new client, relinked authenticator, game now back up and running, Thank you ArenaNet for dealing with this so promptly.

Open GW2, entered log-in information, hit Play, nothing happens. Computer says GW2 is playing but there are no graphics, only music. Feels like I just put the soundtrack on rather than opening the game.

thank you, it was pretty fast fix