Launcher crash windows 7 drivers now missing
in Account & Technical Support
Posted by: Sqwiggles.8649
Q:
I tried to launch Guild Wars 2 today and the launcher became a black screen. I closed GW2 and then tried to restart the launcher. My computer then completely froze up on me. I restarted my computer and then found that my graphics card drivers had disappeared. My resolution had been set back to 800×600 and Windows aero had stopped working.
I started browsing the internet after this point and then 5 minutes later my computer came up with a BSOD showing a message about Volsnap.sys.
Once again restarting my computer, I tried to launch GW2 and it just froze on the downloading screen. I decided to reinstall my video card drivers.
I launched Guild wars 2 one final time after restarting my computer once again. I then found that it launched to the point of the log-in screen. Once I hit log-in BAM, my computer completely seized up. Not completely frozen, but running at around 0.001 fps. Blue screen of death came up again after a while, this time showing a message saying IRQL_NOT_LESS_OR_EQUAL 0×0000000A. Once again my graphics card drivers are gone.
DXDIAG is below for anyone who wants to see and I can’t attach the dump file due to the forums attachment system.
Thank you in advance for any help you can give me.
System Information
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Time of this report: 1/21/2013, 14:06:24
Machine name: RHYS-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.120830-0334)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: MXG071
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A10
Processor: Intel® Core™2 Duo CPU T7500 @ 2.20GHz (2 CPUs), ~2.2GHz
Memory: 4096MB RAM
Available OS Memory: 4094MB RAM
Page File: 1376MB used, 6810MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
DxDiag Notes
——————
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
——————————
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
———————-
Card name:
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\
Display Memory:
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1920 × 1200 (32 bit) (1Hz)
Driver Name:
Driver File Version: ()
Driver Version:
DDI Version:
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}
Vendor ID: 0×0000
Device ID: 0×0000
SubSys ID: 0×00000000
Revision ID: 0×0000
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Enabled
D3D Status: Not Available
AGP Status: Enabled