Launcher crashes at 10213kb downloaded
Launcher crashes at 10213kb downloaded
in Account & Technical Support
Posted by: Ashley Segovia.8276
Hi there fartcannon – Could you please attach a DxDiag or a Game Advisor report to the thread so I can take a look at your system specs and look into this issue a little further?
DXdiag attached
Attachments:
Launcher crashes at 10213kb downloaded
in Account & Technical Support
Posted by: Ashley Segovia.8276
So I was unable to locate any issues within the DxDiag report that would explain the crash issue that you’re experiencing. Since the DxDiag only shows us hardware based information which is clearly not the issue here, I’d like to run a few more tests and possibility take a look at a bit more diagnostic information.
And so, if you haven’t already I’d like to suggest creating a Technical Support ticket and attaching a Game Advisor report to the ticket. You should receive a reply back relatively quickly.
The thread below should detail creating a support ticket: https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957
Don’t worry about including serial codes or character names.
hey fartcannon when was the last time you updated your hardware drivers?? c0000005 exception code may not show up in DXDiag but it can be caused by a driver either out of date or really early beta and unstable.