Launcher doesn't recognize passwork/account.

Launcher doesn't recognize passwork/account.

in Account & Technical Support

Posted by: TehKail.7320

TehKail.7320

Q:

As evident in making this post, I can log in and out of my account on the website without an issue. When I start the launcher and enter my information (which I know isn’t wrong) I keep getting an error to check my information.

I changed my password through ’My Account’ and tried again on the launcher, but still it doesn’t recognize my information.

Note: My launcher is currently downloading Guildwars 2 to my computer, could that be causing the problem?

Launcher doesn't recognize passwork/account.

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

A:

No, you can log in while downloading.

Are you using your username or your email to log in?

And you can log onto the forum, it uses the same info as the game. You could find your password in your internet tools.

Launcher doesn't recognize passwork/account.

in Account & Technical Support

Posted by: TehKail.7320

TehKail.7320

I was using my username along with my information, but in using my email it worked, thank you!

Launcher doesn't recognize passwork/account.

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Awesome, happy playing!

Launcher doesn't recognize passwork/account.

in Account & Technical Support

Posted by: Rajani Isa.6294

Rajani Isa.6294

I was using my username along with my information, but in using my email it worked, thank you!

As a security measure, your username IS your email.

Your display name is simply a public-facing ID that can’t be used to access your account.

Glad you figured it out