Launcher stuck at 0, game doesn't uninstall

Launcher stuck at 0, game doesn't uninstall

in Account & Technical Support

Posted by: manoftheland.4608

manoftheland.4608

I seem to be having an annoying issue with Guild Wars as of yesterday morning…

When I launch the game, without having changed any previous settings, the launcher launches but never has any download speed above 0. I cannot click the X in the top right of the launcher, and must use the task manager to exit the launcher. I have restarted my computer on numerous occasions to no avail.

Today, I decided to try uninstalling and reinstalling the game. After going into my control panel to uninstall the game, a dialogue box appeared stating there was a critical error with the game and it asked to send an error report to arenanet and whatnot (which of course, I did).

Any help on the issue would be greatly appreciated!

Launcher stuck at 0, game doesn't uninstall

in Account & Technical Support

Posted by: wauwi.9162

wauwi.9162

note: wait for others to post in this topic…they might have more accurate answers
my suggestion:
first, try to delete your “local.dat” file, located at “/my documents/Guild Wars 2” and the “.tmp” file within your folder where GW2 is installed

if this doesn’t solve anything:

get CCleaner (google it), if you did not already have it installed…it’s a free system cleaning software, similiar to “TuneUP!”

now delete the whole GW2 installation folder (if there are exactly 3 files in it, it’s the right one)

install CCleaner (it asks you if you want to install google chrome…just say no to it) run it
go to “extras” and “uninstall programs”, now search for the GW2 entry and go to “delete entry”
now go to “registry cleaner” and click on “search for errors”
on the appearing entries, uncheck everything which is not related to GW2 and click on “fix errors” (you might as well just fix everything…installing/uninstalling programs often trashes your registry, which slows down your computer)
it asks you if you want to make a backup of the registry entries you are about to fix, just say “yes” and save the backup file anywhere…you never know ;D
(if anything bad happens after this, go to the directory where you saved the backup and just double click it)

now try installing GW2 again

hope it helps

[EU/GER]Elona’s Reach: Aerrith: Lv80 Ranger / Sephirra: Lv80 Mesmer
“Only the finest of potatoes in my zerkburgers.”

(edited by wauwi.9162)

Launcher stuck at 0, game doesn't uninstall

in Account & Technical Support

Posted by: Hailene.4590

Hailene.4590

I am also having this issue. I had to manually delete all the files to try to re-instal (as when i try to un-install from the control panel it says that there is a ‘Serious Error’). I have tried multiple times to re-download and even had a computer pro guy log onto my pc remotely to try to fix it- after 30 min there is no resolution from our attempts at this time.