Guild Wars 2 Forum - Account & Technical Support

Launcher stuck at Downloading 0 / 0KB

Posted by: Otton Carlos.2034

Otton Carlos.2034

I’m having a issue when i patch my launcher. Its been like one month that i get the same problem when I open the Guild Wars 2 Launcher. First it start to update, then after like 1300kb of download, the launch stop at Downloading 0 / 0 KB, and the only way I can close the launcher is using the task manager. I already did a search on the forum for posts of the same problem, but i didnt find a solution. There is a screenshot of the problem attached.

My system specs:

HexaCore AMD Phenom II X6 1055T, 2800 MHz
AMD 740G, AMD K10
2 × 2 GB DDR3-1333 DDR3 SDRAM
SAMSUNG HD103SI ATA Device (1000 GB, 5400 RPM, SATA-II)
ATI Radeon 2100 (256 MB) (When I installed the game I was using my Ati Radeon HD 5670, but lost my PSU and now i’m using the onboard graphics)

Attachments:

Otton Carlos Carvalho Araujo

Launcher stuck at Downloading 0 / 0KB

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Posted by: Darksouls.1473

Darksouls.1473

Hi i had the same problem!
With me it was an update from my firewal i have AGV sucurity installed and when i deactivated it and switched to the normal windows fire wal i could log in again.
I hope it helps and sorry for the bad english.

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Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi Otton Carlos – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

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Posted by: Otton Carlos.2034

Otton Carlos.2034

Ok, here is the test report. Thanks for the reply.

Attachments:

Guild_Wars_2_Test.txt

Otton Carlos Carvalho Araujo

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Posted by: Rabbiddog.7690

Rabbiddog.7690

People have been having issues with the patcher and the latest version of AVG antivirus. You could try disabling your AV and see what happens.

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Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hey there Otton Carlos – I’m seeing a few things here that could be causing this issue. First, your graphics card could certainly prevent you from playing. Often times the client won’t even install if you are using a card that is well below the minimum requirements (I do see where you mentioned you have to use the onboard card because of your PSU).

Additionally, the amount of hard disk space on your system may also be preventing the client from patching.

Lastly, AVG could also be preventing you from patching. As a temporary troubleshooting step you may need to configure, disable, or remove it to see if it is the cause of the issue.

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Posted by: Lucas Ashrock.8675

Lucas Ashrock.8675

I fixed this issue on win7 ultimate 64bit, forcing the client to run always as admin.

Dungeon Master http://i.imgur.com/Hoqw3.jpg ME http://i.imgur.com/R41MGzB.jpg Fractal Guild Promoter

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Posted by: Otton Carlos.2034

Otton Carlos.2034

Thank you very much for the help. I think the problem is the minimum system requiriments now that I’m not using my off-board graphics card, and I got some more space of hard disk and disabled the antivirus. Too bad news, because I dont know when I will get a new PSU.

Thanks again for the reply. Have a good day.

Otton Carlos Carvalho Araujo