Guild Wars 2

Just recently bought HoT to get back into it with friends after not playing for sometime, and everytime I try to update the game via the launcher it just crashes out and either stops responding or requests to send a error report (you should have plenty from me just within the past few hours) I’ve tried a lot of “solutions” posted here on the forum and nothing has helped. I can login and the game is playable just not nearly worth the strain since everything isn’t loaded correctly.

It has given me plenty of different exceptions but the most recent crash report is posted below.

pls halp jus try to ply gam

—> Crash <—
Exception: c0000005
Memory at address 00000000`00000000 could not be read
App: Gw2-64.exe
Pid: 14384
Cmdline:
BaseAddr: 000000013FB00000
ProgramId: 101
Build: 63845
Module: LavasoftTcpService64.dll
When: 2016-07-03T06:51:39Z 2016-07-03T01:51:39-05:00
Uptime: 0 days 0:04:13
Flags: 0

—> System <—
Name: OLDBLUE
IpAddr: 10.0.0.129 25.6.118.40
Processors: 8 [AuthenticAMD:15:2:0]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 10816MB/16284MB 66%
Paged: 26581MB/32566MB 81%
Virtual: 8388284MB/8388607MB 99%
Load: 33%
CommitTotal: 5985MB
CommitLimit: 32566MB
CommitPeak: 11264MB
SystemCache: 11272MB
HandleCount: 16773038
ProcessCount: 80
ThreadCount: 1694

—> Process Memory <—
Private: 110MB
WorkingSet: 115MB
PeakWorkingSet: 269MB
PageFaults: 11317834

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
Root 72.98 5947
Programmer Data 41.51 864
Collections 30.34 265
Uncategorized 25.37 5014
Dictionary 23.07 34
I/O 10.75 360
Archive 9.40 32
Set 7.05 63
Collide Havok 6.11 69
Collide 6.11 69
File Service 1.26 12
Networking 0.16 27
UI 0.11 105
Web Browser 0.11 91
Asset Service 0.09 311
Event 0.07 2
Game 0.04 53
Engine 0.02 12
Content 0.02 1
Threading 0.01 15
Model-Programmer 0.01 1
BTree 0.00 6
CharClient 0.00 5
Services 0.00 8

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
Uncategorized 25.37 5014
Dictionary 23.07 34
Archive 9.40 32
Set 7.05 63
Collide Havok 6.11 69
File Service 1.26 12
Collections 0.22 162
Networking 0.16 22
Web Browser 0.11 91
Asset Service 0.09 311
Event 0.07 2
Game 0.02 43
Content 0.02 1
Threading 0.01 15
Model-Programmer 0.01 1
Engine 0.01 6
BTree 0.00 6
CharClient 0.00 5
Services 0.00 8
File Core 0.00 2
Text 0.00 1
Download 0.00 3
UI 0.00 14
Programmer Data 0.00 2

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Thread 0×4348 <—

—> Trace <—
Pc Rt : Args
00000001`8002e336 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`80005bee 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`80006c7c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`80006b11 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`8001acce 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
000007fe`ffae7e4c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
000007fe`ffae7d9e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3fde9c84 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3fde9bc0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3ff3658e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3ff36995 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3ff16796 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3ff14a2a 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3ff11915 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3ff12a50 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3ff1038e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3ff104a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3ff11d39 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3ff5f91d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3fde1be9 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3ff67caf 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3ff67e56 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000000`77b859bd 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000000`77cba2e1 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

—> Thread registers <—
rax=0000000000000000 rbx=00000001800466f0 rcx=0000000000000000
rdx=00000001800466f0 rsi=0000000002ecd7a0 rdi=000000000000000a
rip=000000018002e336 rsp=0000000004b2d6f0 rbp=0000000004b2d779
r8=0000000000000000 r9=0000000180000000 r10=0000000000000fff
r11=0000000000000ff0 r12=0000000004b2db80 r13=0000000000000310
r14=00000000000000ed r15=0000000002ecd7a0
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010283

rbx-32 00000001800466D0 00000001`00000000 00000000`00000000 00000001`80053aa0 00000001`80005af0
rbx 0 00000001800466F0 0a0d0a0d`000a0d0a 00000a0a`00000000 312e312f`50545448 00000000`30303120
rbx32 0000000180046710 312e312f`50545448 00000000`00000000 6b6f6f63`2d746573 6b6f6f63`00006569
rdx-32 00000001800466D0 00000001`00000000 00000000`00000000 00000001`80053aa0 00000001`80005af0
rdx 0 00000001800466F0 0a0d0a0d`000a0d0a 00000a0a`00000000 312e312f`50545448 00000000`30303120
rdx32 0000000180046710 312e312f`50545448 00000000`00000000 6b6f6f63`2d746573 6b6f6f63`00006569
r9 0 0000000180000000 00000003`00905a4d 0000ffff`00000004 00000000`000000b8 00000000`00000040
r932 0000000180000020 00000000`00000000 00000000`00000000 00000000`00000000 00000100`00000000

—> Code <—
00000001`8002e316 c2660f3a 20c00f84 d2740548 ffc18a11 .f.: ….t.H….
00000001`8002e326 49ffc975 e4498bc0 4923c249 3bc3775a I..u.I..I#.I;.wZ
00000001`8002e336 f3410f6f 08660f3a 63c10c76 064983c0 .A.o.f.:c..v.I..
00000001`8002e346 10ebe273 6d660f3a 63c10c48 63c14c03 …smf.:c..Hc.L.
00000001`8002e356 c0498bd0 4c8bcb48 8bc24923 c2493bc3 .I..L..H..I#.I;.
00000001`8002e366 7738498b c14923c2 493bc377 2df30f6f w8I..I#.I;.w-..o

—> Stack <—
00000000`04b2d6f0 00000000`00000000 ffffffff`fffffffe 00000000`00000000 00000001`80005bee …………………….[……
00000000`04b2d710 00000000`04b2d730 00000000`0000001f 00030000`000707e0 01e20027`00330001 0…………………….3.’…
00000000`04b2d730 39333a31`353a3100 ffffffff`fffffffe 00000a9f`01bc0003 00000000`00488410 .1:51:39………………H…..
00000000`04b2d750 00000000`00000000 00000000`0000002f 00000000`0b667a00 00656363`613d6569 ……../……..zf…..ie=acce.
00000000`04b2d770 ffffffff`ffffffff 00000000`02ecd7a0 00000000`00000310 00000000`04b2db80 …………………………..
00000000`04b2d790 00000000`00001000 00000000`00001000 0000dcd0`51a98130 00000001`80030a03 …………….0..Q…………
00000000`04b2d7b0 00000000`00000001 00000000`000000ed 00000000`00000310 00000000`04b2db80 …………………………..
00000000`04b2d7d0 00000000`ffffffff 00000001`80006c7c 00000000`0306e33c 00000000`0306e33d ……..|l……<…….=…….
00000000`04b2d7f0 00000000`02ecd7a0 00000000`00000000 00000000`00000000 00000000`04b2db70 ……………………p…….
00000000`04b2d810 00000000`00000000 00000000`0000000f 0000dcd0`51a981c0 00000001`80007813 ……………….Q.....×......
00000000`04b2d830 ffffffff`ffffffff 00000000`00000001 00000000`02ecd7a0 00000001`80006b11 …………………….k……
00000000`04b2d850 ffffffff`fffffffe 00000000`ffffffff 00000000`00000000 00000000`04b2db88 …………………………..
00000000`04b2d870 00000000`00000001 00000000`0b3fa570 00000000`00000000 00000000`00000001 ……..p.?…………………
00000000`04b2d890 0000dcd0`51a98e70 00000000`00000000 00000000`04b2db74 00000000`04b2db70 p..Q…………t…….p…….
00000000`04b2d8b0 00000000`073e1b50 00000001`8001acce 00000000`02ecd7a0 00000000`00000001 P.>………………………..
00000000`04b2d8d0 00000000`00000001 00000000`ffffffff 00000000`00488980 00000000`00000000 ………………H………….
00000000`04b2d8f0 00000000`00000000 00000000`01dc5920 00000000`04b2db70 00000000`00000000 …….. Y……p……………
00000000`04b2d910 00000000`00000001 00000000`04b2db74 00000000`00000000 00000000`01dc5920 ……..t…………… Y……
00000000`04b2d930 00000000`00000000 ffffffff`fffffffe 00000000`004802f8 00000000`77cddb18 ………………H……..w….
00000000`04b2d950 00000000`00000000 00000000`00000070 00004695`00a2002e 00000001`3ff205a1 ……..p…………F…..?….
00000000`04b2d970 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
00000000`04b2d990 00000000`04b2dd00 00000001`3ff40a73 00000000`04b2dd90 00000001`3ff205a1 ……..s..?……………?….
00000000`04b2d9b0 00000000`0306e220 00000001`40d47580 00000000`00000000 00000001`3ff205a1 ……..u................?.... 00000000`04b2d9d0 00000000`0b65c4b0 00000000`00488020 00000000`04b2dd90 00000000`00488258 ..e..... .H.............X.H..... 00000000`04b2d9f0 00000000`004891c0 00000001`40d47b00 00000000`04b2dd90 00000001`3ff205a1 ..H......{.……………?….
00000000`04b2da10 00000000`00000002 00000001`3ff205a1 00000000`77da03c8 00000000`00000000 ………..?…….w…………
00000000`04b2da30 00000000`00000130 00000000`00480000 00000001`40d47268 00000000`0000011d 0………H…..hr.@…………
00000000`04b2da50 00000000`02ecd7a0 00000000`77cddb18 0000dcd0`51a98ee0 00000000`0000011d ………..w…….Q…………
00000000`04b2da70 00001504`05a6008c 00000000`0306e250 00000000`0f10a168 00000000`00000000 ……..P…….h……………
00000000`04b2da90 00000000`0306e250 00000000`01dc59b0 00000000`00000000 00000000`000000ed P……..Y………………….
00000000`04b2dab0 00000000`00000310 000007fe`ffae7e4c 00000000`00000002 00000000`02fb6d60 ……..L~…………..`m……
00000000`04b2dad0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..

Cause is LavasoftTcpService64.dll.
You need to remove that.
http://www.onlinepcsavior.com/how-to-get-rid-of-lavasofttcpservice-dll-virus-from-your-pc/
http://www.lavasoftsupport.com/index.php?/topic/34376-solution-for-lavasofttcpservice-problem-after-uninstallation/