Guild Wars 2

Hello Anet, Thank you for helping me back into the game after an unknown culprit absolutely pillaged my account. I’m really happy to be back despite the fact that they made off with about 5 million karma, and all my mats/armor. However I’m not concerned about all that.
I really want to ask if there is any way for me to get back my 71 Laurels that they squandered, Laurels are kind-of accumulated over time so they are the only thing that I really valued.

The only way to get it back is an account rollback. If you do that you will get the laurels, karma, mats, armor and anything else they took. A rollback is only once per account though.

It’s my understanding that Support lacks the ability to get back laurels as a separate item rather than it being a policy.

You can update your ticket to request this if you still have it, or make a new one at https://help.guildwars2.com/anonymous_requests/new

OK, so I actually asked for a rollback the day this happened(6 days ago) and I have not been contacted yet. At first I was not really that mad about what was lost but now I really think I do need a rollback very badly because the person who pillaged my account actually R-click-destroyed my Thoughtless AND Selfless potions which are so valuable.

If we are allowed one Rollback per account I would definitely use mine now lol

You can post your ticket number in the 3 days thread if you haven’t heard anything from them for over 3 days, but I would suggest sending a message first to see if they are working on the rollback. Otherwise post the ticket there to get the ball rolling. Sometimes agents forget to move the ticket to the right queue.