Guild Wars 2

I’ve been trying to access and troubleshoot why I can’t access my HoM rewards for the past two days and I think it’s because I linked my old GW1 account to a GW2 account that doesn’t exist. To explain further, the email I used many years ago for GW1 is the same one I used to link to GW2 but the problem is that my GW2 account is under a different name. I rushed through linking the accounts and entered the wrong info. Since my GW1 name doesn’t have an active GW2 name attached to it, can I transfer it?

Likely not, but if any un-linking would be possible, it would have to be addressed by CS. You can submit a request by using the form found at Services/Support at the top of the page.

Good luck.

Thanks for replying so quickly. How would I go about contacting them? I couldn’t find what you were talking about.

https://help.guildwars2.com/anonymous_requests/new

But, in the future, just click the link at the top of the page. Either the Services (and then Support) one, or the Support one.

Good luck.