Log In Authorization
Might depend where you live. Some areas have dynamic IPs and change frequently. Also depends on how long you have played (giving the game enough time to learn the range) and if you are telling the game to remember the IPs each time.
If you want to turn it off then contact support.
Top of page-support. Top of page-submit a request.
Just be aware that you are disabling an important protection against your account getting hacked because of a minor annoyance. You might want to look at some of the threads on this page where people (who probably didn’t have this set up) were hacked.
hmm thanks for the info
ArenaNet Communications Manager
You know, I’d rather be asked for authorization every time than risk an account theft even one single time. I do understand it’s a bit of an inconvenience, but I consider it a bit of “security insurance” on my account.
In addition, the system usually learns your range of dynamic IPs and over time, the number of authentication requests may drop.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Thanks Gaile!!!!
I have a dynamic IP – the first time I was hacked, I had stopped being asked for verification (I had not disabled authentication myself – the fact that I was no longer being asked to authenticate really should have tipped me off. It didn’t.)
After the second time I was hacked, I stopped checking the box to remember the network, ensuring I got emails every. single. time. I logged on. This also made it easier to see if anyone else HAD remembered any networks on my account.
I’m now using the mobile authenticator, which I actually find faster (and less annoying) than email authentication – it just means that I need to move my phone from my bedroom into the living room whenever I want to play.