Log in error

Log in error

in Account & Technical Support

Posted by: Jeansentis.3492

Jeansentis.3492

Q:

Heya,

I bought GW 2 yesterday, because i was bored.
But at the time I wanted to log in in the download client, it wont let me in (see attachment), with error code 42:0:9001:4347.

I started doing rechearch, and begon port forwarding.
A hour later, my ports were opened, firewall off, no security on and i still cant log in!

I submitted a ticket, and som1 responded on it pretty fast saying I had to attach a GameAdviser report to the email, i did, and no one responded.

1 day later, the problem persist and no one reacts to my email.
im getting a little tired and kittened ;-;

Plz help me fix this, i tried everything!

Attachments:

:)

Log in error

in Account & Technical Support

Posted by: Ragnarok.9802

Ragnarok.9802

Already made my own topic about this, but wanted to say that the exact same thing happens to me with the exact same error code.

Log in error

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

I can see from your screenshot, you are not using the correct login information to attempt to login.

Account Name = email address associated with your game account (you are trying to use your Display Name)

Password = whatever combination of alphanumeric/symbols you chose

Try using the email and password, you should have better luck.

Welcome to Tyria!

Log in error

in Account & Technical Support

Posted by: Jeansentis.3492

Jeansentis.3492

I can see from your screenshot, you are not using the correct login information to attempt to login.

Account Name = email address associated with your game account (you are trying to use your Display Name)

Password = whatever combination of alphanumeric/symbols you chose

Try using the email and password, you should have better luck.

Welcome to Tyria!

I would love to say thank you, but it doesnt work ;/

:)

(edited by Jeansentis.3492)

Log in error

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You can log into the forums, so if you have your password saved in your browsers tools, you might try copy/pasting it into the launcher.

Oh, and make sure your email has been validated, as well.

If you continue to have issues with log-in, CS will assist you as soon as your ticket comes up in the queue.

Also, you might consider removing the screenshot, as displaying half your log-in information is dangerous.

Good luck.

Log in error

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

At the bottom of the screenshot, it looks like the game is still downloading the new update. I can see a partial red line. If that is true, you can’t login until the download is finished.

Log in error

in Account & Technical Support

Posted by: Jeansentis.3492

Jeansentis.3492

At the bottom of the screenshot, it looks like the game is still downloading the new update. I can see a partial red line. If that is true, you can’t login until the download is finished.

The gami is finished and i still cant log in

:)

Log in error

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Well, if it’s finished downloading and you are no longer using your display name but the same login that you are using for the forum, email and password, and still can’t get in, then you will probably have to wait for support.

Depending on how busy they are, it can take up to 3 days. For more technical help you might want to try the Tech Support forum.

Good luck.

(edited by Astral Projections.7320)

Log in error

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

What are your ticket numbers?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Log in error

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Posted by: owczyja.1708

owczyja.1708

I’m having the same problem…
Request #723286