Guild Wars 2

Tech support seems unable to help me with this: I have changed my password five times now, but I still can’t login. Maybe someone else has advice?

I set up my new PC and downloaded the client. When I try to login, I get the gray screen with the message: “Invalid Username or Password – Recover Account” Build 17834 code 11:1001:2:1366

I am able to login to my account on the web and I verified my IP address. However, I am not able to login to Support to update my ticket (it keeps saying my password is incorrect). When I respond to the support emails, they just keep saying to reset my password, which I have done.

I checked to see if Windows 8 was the issue. I enabled GW2 through the Windows Firewall and Run as Administrator.

I’m at my wit’s end here. I had been looking forward to playing GW2 with my shiny new graphics card, but I may have to go back to my old computer.

I know this sounds dumb but did you have the Caps Lock on?
I don’t know what else you can do except maybe call or email them directly

Yes, it’s Incident number 130421-000139

I did not have Caps Lock on.

To make sure it is not adding to any confusion, Support has a separate account/password system from the game. So having that tell you your game password is incorrect when you login is normal (unless you made a support account and gave it the same password, which I would not recommend).

Matt, thanks so much for directing my issue to support. I am working with someone now to resolve it.

Tanek, I know it’s separate, but I’m still unable to login to support despite having the correct username and email. So, two different login issues. Lucky me!

Has anyone else had issues with either a new PC or Windows 8? I never had any trouble on my old Windows 7 PC.

Just joining in here, as I’ve had this happen to me today. Was playing fine last night, and today the password is not valid (GW1 reports this).

I don’t know at this point if it was connected (but I STRONGLY suspect it), but my NCSoft Master Account also appears to have been compromised, despite the fact I haven’t even used it in over 12 months. Also one of my GW1 accounts has also had it’s password changed and was accessed 10 hours ago (when I was in work).

I’ve reported the hack to support, I’m just praying that the authenticator on my account stopped them accessing my GW2 account.

I really wish there was some way of deleting my NCSoft account.

And it now appears that somehow they managed to bypass the authenticator on the account as well, as a guild member has informed me, that apparently I left the guild 10 hours ago, when I was actually in work.

/sigh

My issue was resolved, and it was my (stupid) error. But happily, I can access my account. Support was very patient with me.

Hope you get your account back, Mouse.

I have now regained access yes, thank you.

i also got myself a new pc and it does the same thing can someone help?

Yes same thing here and I have no clue what to do to fix it and it is annoying me to hell because I have already changed my password over 5 times and it still has the same message and I just want to play the game.