Hi Janet,
When this error occurs, does anything immediately visually change – such as the Skill Icons being greyed out. Or does everything look the same, but nothing happens when you press a button or click on a skill. Or does the skill icon pulsate, but never activate.
Before you start your next game session, start Windows Task Manager, and leave it running (Hold <Ctl><Shift>, press <Esc>).
If the error condition occurs, Hold <Alt>, press <Tab> repeatedly until Task Manager is highlight, then release both keys, to bring Task Manager to the front.
Save a Screenshot of both the Performance and Process tabs, and post them to this forum thread. (To take a Screenshot, Hold <Alt>,press <Print Screen> which copies an image of your screen to your clipboard. Now open the Paint application in Windows Accessories, click Paste, (you may wish to use the Crop tool to select just the relevant part of the screen to be saved – click Crop, drag a rectangle around the area to keep, click Crop again), then click File, Save As, and give it a name and filetype (I prefer JPEG) – by default it will save to your Picture Folder).
Hopefully, this may expose the cause of the problem.
I have attached some screenshots of my Windows 10 Task Manager, yours may look different if you have a different version of Windows, but will contain the same information.
Best wishes,
Pookie
