Guild Wars 2

So what is a person to do when you accidentally remove a character with around 90 Transmutation Stones? Well, I thought that opening a support ticket would probably be the best way. But apparently not.

Long story short, I was switching items around from characters to free up global bank space and decided the bank character I had was of no use to me anymore. As I was previously making some weapon skins account bound by using the stones, I had them all on that character for that reason.

I accidentally deleted one bank character too many(the one with the stones on it) and lost almost 2,000 gems worth of Transmutation Stones (assuming you buy them cheaper at 25 / 500). These are all stones I’ve acquired through Black Lion Chests, map completion, etc. over the course of day 1 of the game being released.

The one time something like this happens and I open a support ticket I’m told basically that I’m SOL. I’ve seen people have items restored this way or even had gems credited to their account when something similar happens, so why was I told nothing can be done about this?

If anyone has any sort of advice as to how to pursuit getting my transmutation stones back I’d really appreciate it, since apparently the people sending support emails only know how to copy paste that they can’t help.

Thanks,
-Matt

I don’t know about the cases you’ve seen but the ones I’ve seen where people got stuff back, it wasn’t their fault. They were either hacked or there was a bug. Otherwise, if its your fault then no, they won’t replace.

The only time I remember where someone deleted something and got it back was the mini Rytlock. Perhaps because they replaced these at launch when people deleted characters with the Rytlock and since there is a precedence, they continue to do so.

Perhaps you could site some actual cases you saw where someone deleted something and they restored it?

The point is that they do have the ability to restore things lost. I’m just a bit upset that I’ve spent 100s of dollars in the gem store and apparently that isn’t enough to catch a break when I make a single mistake.

They do have the ability to restore gems or items lost in certain circumstances. I’m not even asking for all my transmute stones back. I’d gladly take 50 stones or even 1000 gems to get them (they can even monitor the account and ensure I buy nothing but transmute stones with those gems). I lost almost 100 stones, almost 2000 gems worth.. I’m not asking them to completely patch my mistake, just hoping I can catch a break from an honest human mistake.

I guess it is more a rule to not do this kind of things. Of course they can do it, but the problem is that if they do it for you, they must do it for all other players. Can you imagine 500 000 players all asking to restore 1-2 items because they accidentaly deleted it ?
So that can be a reason why they just don’t do it.

I agree completely. Guess it didn’t hurt to try. Just a little disheartening is all.

We can understand that. I wouldn’t be in the same situation…

First off all let me explain the business model of most MMO’s.
You buy the game, and pay a monthly fee. This means the company’s behind these games will go through any lenght to keep you addicted and keep you playing. This is the reason many players expect this as well from Arenanet.

Arenanet however has a different bussiness model without monthly fees. So after the initial sale they dont make anymore money (besides the gemstore, but thats up to the goodwill of the customers, and no garanteed flow). So they dont gain anything from keeping you sattisfied except some loyalty in the future wich is no garantee they are going to get that.

Now Arenanet is a nice company and within their limitations they try anything they can to make us happy and they are doing a great job in my opinion. However a support request will cost them say 20 us dollar (fictional number based on personal experience with other company’s) if they do investigate. This means they loose a good amount of profit they are making on you. Besides that word spreads fast and others will also ask for even lesser losses. Declining your request is cheaper (they dont have to investigate your claim for it) and means less requests in the future.

Now like I said. Arenanet is a very nice and friendly company. This means that for the very griefing situations they have been making exceptions. Each character is capable of gaining 105 of these stones. Personal practise is that, cause they only go to level 79 you only need them when you are leveling a character. This means compared with the crystal they have limited usage. So in my personal opinion the loss is severe, but not gamebreaking.

From what you said, you have a free character slot. Make a character and run it thru each of the 5 cities. That will get you 15 transmutation stones. If you need/want more, delete and repeat.

You said, and I quote: ’ These are all stones I’ve acquired through Black Lion Chests, map completion, etc. over the course of day 1 of the game being released.’

You didn’t buy these through the gem store, so it would probably be a bit disingenuous to ask for gems to replace them. They were given to you free of charge, and you have the ability to replace them yourself. You can even create a character and level it up to the level 10 personal story-delete-and repeat for Black Lion chest keys. =)

Best of luck in your further adventures in Tyria!

Astral Projections.7320:

From what you said, you have a free character slot. Make a character and run it thru each of the 5 cities. That will get you 15 transmutation stones. If you need/want more, delete and repeat.

Sounds like a plan, I will do that. Thank you!

Inculpatus cedo.9234:

You said, and I quote: ’ These are all stones I’ve acquired through Black Lion Chests, map completion, etc. over the course of day 1 of the game being released.’

You didn’t buy these through the gem store, so it would probably be a bit disingenuous to ask for gems to replace them. They were given to you free of charge, and you have the ability to replace them yourself. You can even create a character and level it up to the level 10 personal story-delete-and repeat for Black Lion chest keys. =)

Best of luck in your further adventures in Tyria!

Thanks I may do that as well. Thank you all for the words of advice and suggestions!

mercury ranique.2170:

First off all let me explain the business model of most MMO’s.
You buy the game, and pay a monthly fee. This means the company’s behind these games will go through any lenght to keep you addicted and keep you playing. This is the reason many players expect this as well from Arenanet.

Arenanet however has a different bussiness model without monthly fees. So after the initial sale they dont make anymore money (besides the gemstore, but thats up to the goodwill of the customers, and no garanteed flow). So they dont gain anything from keeping you sattisfied except some loyalty in the future wich is no garantee they are going to get that.

Now Arenanet is a nice company and within their limitations they try anything they can to make us happy and they are doing a great job in my opinion. However a support request will cost them say 20 us dollar (fictional number based on personal experience with other company’s) if they do investigate. This means they loose a good amount of profit they are making on you. Besides that word spreads fast and others will also ask for even lesser losses. Declining your request is cheaper (they dont have to investigate your claim for it) and means less requests in the future.

Now like I said. Arenanet is a very nice and friendly company. This means that for the very griefing situations they have been making exceptions. Each character is capable of gaining 105 of these stones. Personal practise is that, cause they only go to level 79 you only need them when you are leveling a character. This means compared with the crystal they have limited usage. So in my personal opinion the loss is severe, but not gamebreaking.

Agreed. It’s a matter of time invested. I will take the suggestions and advice of the previous posts and use those to get more stones. I can tell you what – I will not spend another dime on gems if that’s how valued of a customer I am for having spent almost 1000$ to date on gems. (Guess that’s not enough, sorry NCSoft.)

Transmutation stones? Go map complete and you’re rolling around in piles of them.

Transmutation crystals? Sorry to hear, enjoy crying yourself to sleep for a while.

Mkalafut.1273:

Agreed. It’s a matter of time invested. I will take the suggestions and advice of the previous posts and use those to get more stones. I can tell you what – I will not spend another dime on gems if that’s how valued of a customer I am for having spent almost 1000$ to date on gems. (Guess that’s not enough, sorry NCSoft.)

They will likely be able to roll-back your account, but recommend that you don’t, since that is typically reserved for hacked accounts. If all you lost was transmutation stones (not crystals) it’s not that much of a loss. Also, it’s Arenanet that you’re dealing with; NCSoft is the parent company.