Guild Wars 2

I started playing guild wars 2 about a month back, the first thing I did was link my GW1 account and nabbed myself a profane armor skin. Now I’d like to go back and play some more GW1 to get more HoM rewards, but I cannot. It seems that I cannot log in to my GW 1 account, I get an invalid password notification every time. I know I’m using the right password, I just used it last month to link accounts.

If I try to reset my password, I get a screen telling me that ‘this service is not available,’ so that’s out. I’ve also tried logging in with my GW2 account info, but that gets me a popup saying that the account doesn’t exist. I’ve also already submitted a support request, but that never seems to get anyone anywhere.

I’ve invested a lot in Guild Wars 1, I own all three base games, EotN, extra character slots, bank space, and costumes, so obviously this account means a lot to me and I’d like it back.

Thanks for any help you can offer.
-Rev

Try using your GW2 log-in info

Yep. When you change your GW2 account password, it also changes the GW1 to the same.

SandraSolace.7682:

Try using your GW2 log-in info

As I stated in the original post, I tried that and it didn’t work.

Did you use your email as user name?

Don’t forget to use a current character name. Deleted character names will give an error. If none of these tips work, you will just have to wait for CS to help you. Good luck.

The support team is actually pretty good. You might hear a good number of stories from people unhappy, bu that’s simply a side effect of the fact that most people only speak up when unhappy.