Guild Wars 2 Forum - Account & Technical Support

Lost account

My Friend has just got his new PC so he can finally play GW2 but he’s lost all his info on it, Email, Password and worst. His case with the ID is there anything he can do to get his account or will he need a new one?

Lost account

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

He needs to visit this website, click the support link and submit a new ticket.

He needs to give them all the info he can and leave blank what he doesn’t know.

Support will help him as best they can.

Lost account

in Account & Technical Support

Posted by: chris.9142

chris.9142

How can he lose his email? Surley he can remember his own email address

I5-4670k @4.2Ghz – 8Gb 2133mhz Gskill
Msi Z87 Gaming Board AMD R9 270x
-crucial 256 M500 SSD -Samsung 500Gb HDD

Lost account

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Please note that we will need to verify that the person who is contacting us is the account owner. This is a reasonable practice to ensure that someone doesn’t steal an account by submitting a ticket for an account that he/she does not own.

There are many details that we can use to verify account ownership. Your friend needs to submit a ticket. Have him click “Support” and then “Submit a request” to get started.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet