Lost influence and gold

Lost influence and gold

in Account & Technical Support

Posted by: XDevonian.8952

XDevonian.8952

This issue goes back to 9/27/12. I would have posted to the forum soon, but was unable to due to NCSoft issues. I purchased 3000 influence for 6 gold while my guild Nights Surrender was on the Anvil Rock server. I bought $50 worth of gems and exchanged them to gold in order to do this. The vendor took my gold, but my guild was never credited the 3000 influence. I have been in contact with NCSoft support and nothing is being done! Because of these issues, my guild has moved to the Ferguson’s Crossing server. Please credit my guild it’s 3000 influence or credit me back my 6 gold please.

Lost influence and gold

in Account & Technical Support

Posted by: EndlessDreamer.6780

EndlessDreamer.6780

I’d submit a support ticket. There’s nothing they can really do from these forums specifically, though it does sound like a bug.

Keep in mind, however, that each server has it’s own instance of the guild. So you have to re-earn influence and upgrades for each different server. This is due to people in various guilds being on different servers.

Lost influence and gold

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

What is the 12-digit incident/ticket number?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Lost influence and gold

in Account & Technical Support

Posted by: XDevonian.8952

XDevonian.8952

We moved servers due to the bugs, and the fact we weren’t recieving our influnce.
Incident: 120928-000024