Lost items/Item restauration
Item restorations are not available. Have you sent in a ticket, because ANYONE could say what you are saying to try and get free items.
if you have an issue, get that ticket in so a support rep can investigate for you,
my tickets were closed by Gaile yesterday when I found the 5 days or older ticket thread(my tickets were 3 weeks and 2.5 weeks old by then).. I dont want free items. I want my items back and I think they can or could do this very easily.. and like I wanted them to find out WHY the 1 gold went missing over night so it didnt happen to others. I just want HELP! I think we all deserve our lost items back.. many people have been losing items with the mystic forge bug and anet says nothing or does nothing about it.
As far as todays issue.. how exactly could I fake this? I got the ach, got the items then after about 5 min of chatting with my guildie ported.. game crashed like it did for many and I come back.. no ach and when I get to the end.. hey look at that no mushroom or chest either. No way to have gotten the chest and not the ach there.
I noticed a issue like your last one, after mining ori for X time i got dced upon changing maps and when i got back in noticed i had been rolled back. I went to go re-mine my ori at least only to find they where still down. Seems to only be a char rollback and not a world rollback with it.
Just an FYI this happened again(the part from today), everything the same except I kept the items and ach. This is ridiculous >.<
ArenaNet Communications Manager
First it I lose 1 gold over night.. no one hacked me, I was offline.. money simply gone. You cant or wont help me.. wont even find out WHY the money is missing.. then I lose 4 yellows and 4 greens to the mystic forge.. nothing given back. AGAIN no help.. at all and then almost 3 weeks later you close the ticket. Now my game crashes while I was waypointing after finishing a very tough jumping puzzle and getting my first sapphire orb. 20-25 minutes later I finally get to log back in and im half way through the puzzle, no ach for it.. no loot.. so I again finish it after only one more death and oh thanks.. the mushroom by the chest and the chest are already looted and I cannot interact with them. I think MAYBE the orb is in the bank where I sent it…. NOPE! its gone and of course you all refuse to compensate for game flaws. How is this a way to treat your faithful customers?!?!?! You NEED to give items back to those that lose them.. we need every silver right now in the early stages of the game. We deserve this much.
I am concerned that you have lost items again and again. As you know, we cannot spawn items and therefore can’t simply hand over whatever you’ve lost. Even while I know that would be very satisfying from your viewpoint, it would be devastating to the game economy to generate a bunch of replacement items. Too, we cannot see that this is happening, we cannot track where the items are going, and it seems to be happening too often to be a game glitch.
I believe that someone may have access to your account who is letting you play and then “harvesting” your items. I believe you may have a Trojan or a keylogger and that is how the person is accessing your account, even if you change your password.
That’s really the only answer I can give to repeated disappearance of items, especially when we’re not hearing about this from anyone else.
I’m sorry for the situation, but I do believe this is something we cannot address. And I’m glad that you found the items were back in your latest incident.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Gaile Gray.6029)