Guild Wars 2

So I had 15 hours of my birthday bonus booster left and I entered Super Adventure Box and I didn’t enter any worlds and I went back to Lion’s Arch and the 15 hours I had left was gone. Is there anyway I can get this back?

I just put up a post about this.

hazza.9278:

So I had 15 hours of my birthday bonus booster left and I entered Super Adventure Box and I didn’t enter any worlds and I went back to Lion’s Arch and the 15 hours I had left was gone. Is there anyway I can get this back?

When you enter the box it has a warning that all boosts on your character are removed. So basically this is a user error.

Cause of the timing off the birthday boosts and the start of the SAB it might be that support might want to fix this issue, the boost is a long lasting one. I do imagine however they want to know how big the impact is, so the bug section is the right place to post a ticket.

I haven’t gone into it yet, but according to Death Aggro’s post the issue is that by the time you are giving a warning, it’s too late.

Your correct Raj. The first portal in Rata Sum didnt give me a warning about entering. i was immediately ported and when i left my boosters were gone.

Thanks Gaile!

i don’t even think it gave me a warning. I went in within a couple hours of the release so it might have been a stealth addition afterwards.

Going inside SAB removed my birthday bonus.

Same here, went into SAB and don’t remember any warning. Sad because I’m not even interested in completing SAB just checked it out cuz no buddies of mine had logged in yet.

so thats what happened to my activated birthday boost.

Although, I had no boosts on, I entered SAB (the Entrance and then, the Lobby), and specifically looked for a warning (because of this thread). I got no warning whatsoever. If there is a warning, it must happen when you enter one of the Worlds.

aye, lost my bday booster due to this too. was a bit miffed

Yeah it really sucks that I lost it because I didn’t get a warning when entering the portal in Rata Sum so I went to join World 1 and then I got a warning so I relogged. When I came back all 15 of my hours disappeared, and it doesn’t seem like there is any way I can get it back.

Any word yet Gaile?

Death Aggro.9602:

Any word yet Gaile?

From yesterdays update notes:‘Added a warning message before entering the Super Adventure Box from Rata Sum: purchased buffs and all other types of buffs will be lost upon entering Super Adventure Box.’

Thanks abunch Gaile. I lost 22 hrs. So im gonna submit a ticket. Thanks for the help.

I lost 21 hours of my boost. There was no warning message after release. Probably it was added later.

Support ticket resulted in a generic “as a general rule, we don’t refund items” response despite linking this thread in the ticket. shrug

Arkard.3970:

Support ticket resulted in a generic “as a general rule, we don’t refund items” response despite linking this thread in the ticket. shrug

Please post your 12 digit ticket number.

mercury ranique.2170:

Arkard.3970:

Support ticket resulted in a generic “as a general rule, we don’t refund items” response despite linking this thread in the ticket. shrug

Please post your 12 digit ticket number.

130907-000096

I received a similar response to my support ticket. I kept getting told that there was a warning, despite the fact that the warning was not properly placed when I first entered. Lost somewhere around 15-16 hours.

Ticket 130904-001408.