Guild Wars 2

Hi

I just got the deluxe edition today, and created a character, and decided to change it after creating (I’m big on character customization) – Plus is was so hard to come up with a name!
I didn’t realise I wouldn’t get the special in game items again… I’m gutted now and learnt my lesson! Is there any way to get them back on this one occasion? I hold my hands up and realize I was a idiot and didn’t read the in game email properly, but now I feel like I have brought the deluxe edition and got nothing for it beside the base game…is there anything to be done?

Thanks in advance, and go easy on my stupidity ! ;-)

No, they cannot restore items that were lost for such a reason.

Thank you for the reply…However I have read around on-line that a lot of people have made the same mistake, and they got their items back as a one off.

http://www.guildwars2guru.com/topic/54058-missing-digital-deluxe-items-in-mail/page__st__60

I’m still waiting a response to my ticket, and can appreciate the time of year is the reason for no response. I am quite happy to wait, but I would feel better if ArenaNet can confirm in the meantime?

Nope.. They warn you ahead of time.

Nope.. They warn you ahead of time.Outta luck man, sorry

Ouch!
Yeah you’re gonna have problems trying to get them to sympathize and help you get items back. You can appeal and point out that you’re a new customer, and don’t want this bad experience to ruin it for you.

This happened to me too. I have submitted a request (ticket) for it. I am guilty of not reading the in-game mail carefully as well.

I suggest getting a refund.

Lysico.4906:

shochinhwa.1648:

I suggest getting a refund.

For what? Not being able to READ? lol the op is responsible, not Anet

For the simple fact that he can.

He paid xxx amount of money for an item in-game. Yes, he made a mistake. Yes, he didn’t read properly. No, if Anet can’t reimburse him this item. Then he should just ask for a refund. Simple.

Lysico.4906:

shochinhwa.1648:

I suggest getting a refund.

For what? Not being able to READ? lol the op is responsible, not Anet

Ideally for the sake of customer satisfaction, even if Anet is not at fault here, it’d be better to just give the items back.

I never said Anet is at fault. like I said in my first post, I made a human error. I held my hands up and admitted that fact.

But the issue that people that made the same mistake got their items back so I knew it was possible. That was why I asked for help. Thankfully I got a nice email this morning advising that I got the items back which I have. As a new customer this did tarnish the experience at first, Now I feel a lot better and enjoying in game a lot more.