Lost username and serial code

Lost username and serial code

in Account & Technical Support

Posted by: SamJa.8925

SamJa.8925

I am no longer able to play GW2 because I do not remember my username. I do remember my password, and can log on here because I can log in through email address instead of username, but that is not the case with the launcher. I also downloaded the game so i can’t recover my account since the email with the serial code has long since been deleted.

Is there any way to find my username or serial code from my account on this website, or a way to get my serial code sent to me again?

Lost username and serial code

in Account & Technical Support

Posted by: WaxWorm.8574

WaxWorm.8574

You can login to the game with the same data you’re using here. So you can use the email adress there as well. And your username… well, you might wanna have a look to the left…

Lost username and serial code

in Account & Technical Support

Posted by: Kyllaa.1385

Kyllaa.1385

You don’t really use your user name for anything (you can append it when you file a support ticket and your friends can use it contact you in game regardless of character)… But the exact info you used here is your game info as WaxWorm mentioned.

Lost username and serial code

in Account & Technical Support

Posted by: kokocabana.8153

kokocabana.8153

As said above, you can log into the game the same with the same info you use to log into the forums.

Lost username and serial code

in Account & Technical Support

Posted by: SamJa.8925

SamJa.8925

You say I can log in with the same credentials as on this website, but I can not. While I do believe that I know my password, the user name “SamJa” or my email address do not allow me to log in.

Lost username and serial code

in Account & Technical Support

Posted by: johnpoc.8732

johnpoc.8732

Send a support ticket, they will walk you through recovering email or so.
https://en.support.guildwars2.com/

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