Guild Wars 2

My fiancee and I fairly recently got a upgrade to both of our machines. They are both very similar with the exception of the case, and perhaps the fan setup. My game runs great, hers does not. She semi frequently gets blacks screens / lockups. The black screens would result in a crash until I toned down her settings. However, I am able to run this at max with no problem. This is on a windows x64 OS, her specs are below, pulled from DXdiag.

I have tried the fixes in the stickied threads, I have googled, I have tried tweaking advanced settings, I have downloaded speedfan and cpuz and watched the internal temperatures carefully while the game was running. The hottest ive seen the video card spike to was just under 60c however, we bought two new fans and it has not spiked there since. I have been bashing my head against this issue and nothing has worked. I am on her machine now, I can post the specs from my machine for comparison if anyone wants.

I would be extremely grateful if someone can help me get this sorted out.
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System Information
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Time of this report: 9/23/2012, 01:41:31

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
Language: English (Regional Setting: English)

BIOS: BIOS Date: 04/10/12 19:09:17 Ver: 04.06.05
Processor: Intel® Core™ i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8088MB RAM
Page File: 1969MB used, 14203MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

Display Devices
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Card name: AMD Radeon HD 7700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0×683D)
DAC type: Internal DAC
Device Key: Enum\PCI\VEN_1002&DEV_683D&SUBSYS_25561458&REV_00
Display Memory: 694 MB
Dedicated Memory: 1003 MB
Shared Memory: 3787 MB
Current Mode: 1600 × 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: W2053
Monitor Id: GSM4E9F
Native Mode: 1600 × 900(p) (60.000Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1140 (English)
Driver Version: 8.982.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/27/2012 21:13:56, 1100288 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2B7D-11CF-9C73-5C05BEC2C535}
Vendor ID: 0×1002
Device ID: 0×683D
SubSys ID: 0×25561458
Revision ID: 0×0000
Driver Strong Name: oem24.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575A:8.982.0.0:pci\ven_1002&dev_683d
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

So just to compare, this is my DX diag, on a system where the game runs fine

System Information
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Time of this report: 9/23/2012, 02:23:31
Machine name: DEIMOS
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.120503-2030)
Language: English (Regional Setting: English)
BIOS: BIOS Date: 04/10/12 19:09:17 Ver: 04.06.05
Processor: Intel® Core™ i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8088MB RAM
Page File: 2455MB used, 13717MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

Display Devices
———————-
Card name: AMD Radeon HD 7700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0×683D)
DAC type: Internal DAC
Device Key: Enum\PCI\VEN_1002&DEV_683D&SUBSYS_201C1787&REV_00
Display Memory: 694 MB
Dedicated Memory: 1003 MB
Shared Memory: 3787 MB
Current Mode: 1600 × 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: W2053
Monitor Id: GSM4EA0
Native Mode: 1600 × 900(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1140 (English)
Driver Version: 8.982.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/27/2012 21:13:56, 1100288 bytes
WHQL Logo’d: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2B7D-11CF-4370-1600BEC2C535}
Vendor ID: 0×1002
Device ID: 0×683D
SubSys ID: 0×201C1787
Revision ID: 0×0000
Driver Strong Name: oem25.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575A:8.982.0.0:pci\ven_1002&dev_683d
Rank Of Driver: 00E62001

Still need assistance with this if anyone has any idea what is going on.

If you can, swap harddrives in those two rigs. This’ll tell us whether it’s a software problem (no more crashes), or hardware problem (still crashes). May need to reinstall newest Catalyst drivers if the 7750 cards are from a different vendor.

The cards are from different vendors, mine was the ‘cheaper’ one. dont recall the exact vendors for each. The freeze/crash thing just happened again. Persistantly low fps too.

You could also try getting the Monitor drivers (not video drivers). I noticed your DXDIAG says you have it set to generic PnP. Sometimes that can mess with your display as the Generic driver in Windows 7 may not be totally compatible with the Monitors potential.

Just a thought really, don’t know if it will help. It’s the first thing that came to my mind and by doing that you don’t have anything to lose.

EDIT: I also just now noticed that your monitor is connected with DVI and hers is HDMI (HD15 on the listing). Try swapping those out too, see if DVI works better for her.

What I meant to say is if you did the swap (take her harddrive, and boot from it on your computer), you’ll need to reinstall video drivers. This is the fastest way to tell if it’s a hardware or software problem.

nimrod, strangely, I could swear she is using a DVI connection as well, I may need to investigate that. As far as I know, our specific monitors didnt really have driver software for them, I could google their model and see.

Delta, I may have to try that there are just some logistics that will make that very difficult. (currently a pretty fair amount of distance between the two machines.)

Yeah, check it out. Make sure to check at the video card connection, as a HDMI to DVI adapter will also say HDMI output.

I know what you mean about the monitor drivers, some don’t have any. Most big name brands will though. It is worth looking into actually.

I hope you can get it fixed for her. I know the frustration of not being able to play a game that I so enjoy.

Nimrod.1726:

Yeah, check it out. Make sure to check at the video card connection, as a HDMI to DVI adapter will also say HDMI output.

I know what you mean about the monitor drivers, some don’t have any. Most big name brands will though. It is worth looking into actually.

I hope you can get it fixed for her. I know the frustration of not being able to play a game that I so enjoy.

Guess that will be the first thing I check when I get home is monitor drivers, and see what is going on with her vid cabling. I hope I don’t have to redo anything with that. With her desk/comp setup it is a PITA, heh.