Guild Wars 2

Hello All,

I picked this game up last year some time and didn’t really get to get into it very much and just came back to try things out. Problem is that when I click “Play” on the launcher I just get a black screen with a gold curser. I am running an early 2013 Macbook Pro with Retina Display with OS X Yosemite, 10.10.2. I’ve updated all my OS software and the game itself, but I just get the black screen.

Any help would be greatly appreciated. Thanks in advance.

Any word on this yet?

Has there been any news on this issue?

How did the updates download? Were there any problems downloading any updates? I have a mac myself as well.

Try the usual trouble shooting steps:

Restart game
Restart computer (turn off completely for like 30 seconds or something and turn back on)
Pretty much anything else like this if you can think of it.

Here are instructions on repairing your game client, which is what sounds like there problem is: https://help.guildwars2.com/entries/28148006-Repairing-the-Game-Client

It really could be a problem with the client rather than the computer, assuming it ran fine last time. If repairing the client or anything else doesn’t work out, you may have to redownload (I know…it’ll suck….). I NEVER want to have to redownload anything.

Also, how long do you typically wait before giving up on it starting up properly? I have kitten and it goes past the black screen and on to character select fairly quickly.

Also, is there any music or does it just flat out fail to load up? The latest update broke different parts of the game for different people, so a redownload or a repair might be needed.

If none of this ends up helping you, I suggest putting in a ticket. They have been good w/ tickets in the past, at least for me: https://help.guildwars2.com/anonymous_requests/new

Let me know if it helps!

So to this point I’ve ran the repair thing and redownloaded/reinstalled the game and nothing has changed. I’m about to give up.

To answer some more of your questions, after I click “Play” I’ve let it sit for a half hour before with just a black screen. The screen goes black and the mouse cursor changes to what I remember it to be while playing before, but there is no sound. When I move the cursor around it will change to a hand in the middle of the screen, but clicking does nothing.

There is a sticky thread for Mac in this forum. Look at that and find the instructions on how to delete the Guild Wars 2 folder inside the Application Support folder. This will force the game to rebuild the launcher (just a very small download) and hopefully that will fix your problem.

So GW2 now works with Yosemite? Can anyone confirm this?

darksome.1697:

So GW2 now works with Yosemite? Can anyone confirm this?

It has always worked with Yosemite, with the exception of when Yosemite was in beta and Arenanet hadn’t tweaked the client to be compatible with it. If you’ve been experiencing issues then they are specific to you/your machine and/or are isolated.

FlamingFoxx.1305:

It has always worked with Yosemite, with the exception of when Yosemite was in beta and Arenanet hadn’t tweaked the client to be compatible with it. If you’ve been experiencing issues then they are specific to you/your machine and/or are isolated.

Oh nice, I didn’t dare to upgrade after the beta and after that I haven’t had a chance to check on the issue until now. Thanks Foxx. Time to upgrade!