[Mac] Installer Crashes on Launch

[Mac] Installer Crashes on Launch

in Account & Technical Support

Posted by: GamesOnTheBrain.1453

GamesOnTheBrain.1453

I’ve already done everything listed here:

https://forum-en.gw2archive.eu/forum/support/support/MAC-Basic-Beta-Client-Troubleshooting

After I run the setup app, I try to open the client. The dock icon starts to open and then immediately disappears. The following error message appears in the Console:

com.apple.launchd.peruser.501: (com.transgaming.guildwars2.292368) Exited with code: 1

I found an ArenaNet.log file buried inside the Guild Wars app. After running the app the following error occurred:

App: gw2.exe
Fatal error (2): Exception
When: 3/14/2015 20:57:12
File: ..\..\..\Core\Platform\Windows\Exe\Error\ExeError.cpp(409)

It seems I’m not the only one with this problem. I found two other references to it in the forums:

https://forum-en.gw2archive.eu/forum/support/support/can-t-launch-the-exe-file

https://forum-en.gw2archive.eu/forum/support/bugs/Launcher-not-launching

… but neither post includes a solution.

My computer is well above the minimum system requirements.

I suspect this is an issue with cider and/or wine. Any ideas?

[Mac] Installer Crashes on Launch

in Account & Technical Support

Posted by: Sammael.2430

Sammael.2430

If you have a Mac, I thought it didn’t use exe files.

I have a mac myself. I have never heard of this error though. This seems to be an issue with the fact that you’re opening a PC file on the Mac. The first post seems to be for PC and the second might as well. Are you trying to run it through a cider wrapper? The Mac client already does this. Perhaps you need to download the mac client instead. Either way maybe reinstalling might be your best bet.

Unless of course you have been using the Mac client fine until this point in which case I’m not sure what’s happening.