Guild Wars 2

I’ve made a ticket for account recovery, i got a response initially they stated that they agree that my account was compromised and then asked for info to proceed the recovery phase of account recovery. After i responded back, i waited approximately 3 days then i mailed them again and asked why it was taking so long, still waiting to this day for a response. I made a duplicate ticket for the same exact thing yesterday and got a response today immediately closing the ticket asking for a rating on how i felt the support was. I made the ticket on the 7th.

Hello!

First of all, sorry you’re having trouble. The thing with tickets is, they are currently on an average of 7 days instead of the usual 3 due to higher volumes recently.

Secondly, don’t re-submit a ticket, as this puts you further down the queue and will slow down the process for both yourself and the staff. I know it’s frustrating but they will get to you. Just a little patience is needed as there’s a big queue of returning players with queries ever since HoT was announced!

If after the 7 days (Will have to be 7 days after your newer ticket now I’m afraid) it’s still had no reply, you can submit your ticket number for query here:

https://forum-en.gw2archive.eu/forum/support/support/GW2-Tickets-for-Review-7-days-older

Best of luck to you.

How would i find my ticket number

welcome to my world, been waiting 5 days after the email where they said I was compromised.

Today was my birthday and wanted to play but doesnt look like thats gonna happen

Nurgle The Vile One.2138:

How would i find my ticket number

Your ticket number will be in the automated email you would have got when you submitted a ticket.

Kyronami.1048:

welcome to my world, been waiting 5 days after the email where they said I was compromised.

Today was my birthday and wanted to play but doesnt look like thats gonna happen

Hi,

Happy Birthday to you – hope other than not getting into Guild Wars 2 your day is ok for you.

As I said to OP, the staff are currently rolling a 7 day wait rather than the original 3 due to high volumes, so hang in there. Also, compromised accounts tend to take a little longer anyway, since they don’t want to give a compromised account back to the compromiser, rather than the original holder by mistake. Hope you get back to Tyria soon though

Thank you for your great assistance, i messaged my other ticket and asked for it to be closed. I shall wait and be as patient as possible for me.