Mail sent to guild-mate, not recieved

Mail sent to guild-mate, not recieved

in Account & Technical Support

Posted by: Yeisei.9358

Yeisei.9358

I mailed 80 Elder Wood to a guild-mate tonight from my Main Account. Logged over to my Alt-account & mailed 750 (3 full stacks) more Edlder Wood to same Guild-mate.
Was told that they never recieved the 750 pieces. Thinking that they had recieved the 80 pieces. I figured maybe I had sent the 750 to another guild-mate who was afk. mailed a second 750 Elder Wood to the guild-mate needing it for crafting. This time insuring that it was sent to the right person. Again guild-mate said they did not recieve the mail. I swaped back to my main account & we went out collecting Elder Wood together. I tried mailing 3 more Edler Wood to this player, with the same result.
in total 1583 Elder Wood was mailed & 0 of it recieved by my guild-mate!
Each time I was told mail was sent.
where are these 1583 pieces of Elder Wood?
Both the guild-mate & me filed an in game bug report.
I have to ask…
Why didn’t the guild-mate recieve the mail?
Where are the 1583 Elder Wood now?
When will they be returned to ether the person they were mailed to, or the one mailing them?

there is 0 chance that a typo was made in the name, as from the main account. I was grouped with the guild-mate & right-clicked on thier icon in group to send the mail.
From the Alt-account, I opened the guild panel & right-click on the guild-mate’s name to send the mail.

It’s bad enough I have stage 4 cancer. All I have is time on my hands to help out guild-mates. I’m penilized for this with DR unfairly all the time. Now on top of that things I mail to crafters in my guild just disapear into thin air.

Mail sent to guild-mate, not recieved

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Sometimes there can be a delay for mail being received. I sent wood to one of our commanders to help out with siege and it took him 20 minutes to receive it.

I’m a Moose, a ginger moose even.

Mail sent to guild-mate, not recieved

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

And there is a limit for receiving private ingame mail (which is not always shown correctly). Ask your friend to check for the mails he already has and if he has 10, he should delete some of the elder mails. There are good chances that the missing mail will start to show up then.

Mail sent to guild-mate, not recieved

in Account & Technical Support

Posted by: Yeisei.9358

Yeisei.9358

well over an hour had passed, a test mail was send to that same player & to another guild member. other guild member recieved mail.
I can’t say if the mail box was full or not. I can say that they have been playing sence beta & they should be awear of the 10 mail limit.

Mail sent to guild-mate, not recieved

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Yesei, as stated above, please make sure the character you sent the mails to has room enough in the mailbox to recieve them. Maybe they have undeleted mails.

Thanks for your understanding.

Mail sent to guild-mate, not recieved

in Account & Technical Support

Posted by: Yeisei.9358

Yeisei.9358

Hi everyone,

Yesei, as stated above, please make sure the character you sent the mails to has room enough in the mailbox to recieve them. Maybe they have undeleted mails.

Thanks for your understanding.

Have checked with guild mate & thier inbox “Is Not” full. 1583 Elder Wood is still unaccounted for almost 20 hours later!

Mail sent to guild-mate, not recieved

in Account & Technical Support

Posted by: Jeffrey Vaughn

Jeffrey Vaughn

Content Designer

The x/10 display is not always accurate, ask them to delete some of their mail so that any queued up mail can be received.

Mail sent to guild-mate, not recieved

in Account & Technical Support

Posted by: Yeisei.9358

Yeisei.9358

strangest thing,
just after posting this, another guild mate mailed items to same person I had
the 1583 Elder Wood showed up alone with what the other player mailed.
question now is why?

Mail sent to guild-mate, not recieved

in Account & Technical Support

Posted by: foxyroxy.9521

foxyroxy.9521

I’m the guildmate he mailed to and ALL the messages just arrived. Of course, my mailbox did get full then and I’ve accepted items and deleted the messages. Hopefully, we won’t have a problem getting blocked again since we play together a lot and send things back and forth all the time.

Mail sent to guild-mate, not recieved

in Account & Technical Support

Posted by: Moderator.9532

Moderator.9532

As this issue has been resolved, this topic is closed.