Guild Wars 2

I have contacted support and I am dis-satisfied with the outcome, I want to know if anyone has had a similar problem as described below.

I experienced a sudden over population of player sent mail in my Mailbox, with the number of mail standing at 23/10, I reviewed these letters with items enclosed. I swapped characters only for all the extra mail to vanish and not appear when I delete mail after it reverted back to 10/10.

As you can see from this screenshot, the maximum limit for the mailbox has been over populated, this resulted in player sent mail being view able and select able, each of these mail had items included destined for me from my friend for community events.

As I selected them they registered as viewed. I did not take these items. Once I had logged to a different character the mail limit returned to 10/10.

I deleted mails hoping my qued up mail would return, but it did not.

If it helps in your investigation I received two complimentary emails from Arena-Net, one a minipet box from the Dragon Bash, I took this into my inventory, the second is as you can see in the picture a salvage kit, I did not take this.

The date was 12/06/2013 and it occurred roughly around 18:58 PM GMT on the Aurora Glade [EU] server. This is the specified timeframe was when the issue occurred and the items lost as requested by support.

There was roughly around 13 mails sent from mostly the same player, these had been in the mail que for quite some time.

I cannot remember every item but I know that it consisted of mostly full slots, ranging from alcohol consumables and foodstuffs, to armor. There was a lot, and I only saw the the mail que very briefly before it vanished.

The Black Lion Salvage Kit mail is suffering from the same issue as the player sent mail disappearances, I am not asking for a replacement for this, I am asking for my current mail to be made available to me again. The mail’s were only viewed, not claimed.

I’ve stated that I did in fact delete mail once my inbox returned to the existing 10/10 mails as it was before the bug.

My issue is that due to this bug, my incoming mail has not returned and I haven’t deleted or claimed items from these mails.

I want those player sent mails/ items made available in my inbox once more.

The mail’s from this player were sent on the time stamp at the top of the mail at “1 month old” and the Black Lion Mail was dated at “1 week old”

It is quite unfair as it was not down to player error or an exploit that I lost my items, these of which where destined for a community event; see Wickerwind.Jade-reapers.com for an example of what I have been using these donations for.

I lost many valuable items due to a bug with the game itself, is there no way I can be refunded these items in some way?

Its quite disheartening to hear that, through no fault of my own or anyone really, I will lose the funds destined for your own communities benefit.

Actually, it is not a bug. As you can clearly see, the limit is set to 10. You really need to pull from your mail and ensure that it is less then 10. Yes, it sucks, but it is of no fault of Anet’s. It very clearly states 10 is the limit. You chose to not remove items from the mail and resulted in this happening. And yes, I can say it is your fault, as you have a lot of heart mail listed in there. That is not player sent mail, that is you not deleting them.

Ellieanna, the mail should never have been able to exceed 10, however for some reason it did. This did not include heart mail.

It is not my fault that the player sent mail became wrongly available to me, only for it to be removed again, when in it should still be in the pending mail.

try deleting some of your hearts.

The maximum number of unread emails displayed is 14, regardless of how many player- or system-generated emails in your inbox.

Thank you for the advice simplesimon, however it incorrectly displayed around 20 unread player sent mails in my inbox, normally this is impossible.

I also deleted many of these heart mail’s and existing player mails in my inbox in the hopes of retrieving the pending ones to no avail.