Major account issue must be fixed!

Major account issue must be fixed!

in Account & Technical Support

Posted by: merrydamn.9423

merrydamn.9423

so yesterday, i decided to change my email, so i contacted the support through my email and they asked me for my cd key. I told them it and they told me the email change was successful, however now when i log in i get a completely different account with a different lv 80 and my account is still there. I asked to change my email instead now i got 2 guild wars accounts with a lv 80 on both of them.

EDIT: To remove personal information

(edited by Moderator)

Major account issue must be fixed!

in Account & Technical Support

Posted by: merrydamn.9423

merrydamn.9423

This got to be fixed because right now i have 2 accounts instead of one and one of them i have no idea why there was even a lv 80 on it.

Major account issue must be fixed!

in Account & Technical Support

Posted by: rivurivurivurivu.3041

rivurivurivurivu.3041

dont post your mail please.

Major account issue must be fixed!

in Account & Technical Support

Posted by: Gilosean.3805

Gilosean.3805

You need to take both your emails out right now. That’s really, really unsafe.

Major account issue must be fixed!

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

so yesterday, i decided to change my email, so i contacted the support through my email and they asked me for my cd key. I told them it and they told me the email change was successful, however now when i log in i get a completely different account with a different lv 80 and my account is still there. I asked to change my email instead now i got 2 guild wars accounts with a lv 80 on both of them.

EDIT: To remove personal information

I edited to remove your account names. I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet