Guild Wars 2

Hello can someone help with the following hardware failure on the character select screen after it was standing idle.

—> Crash <—
Exception: c0000005
Memory at address 00000008 could not be written
App: Gw2.exe
Pid: 6116
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 31485
When: 2014-03-22T05:10:41Z
Uptime: 0 days 4:32:13
Flags: 0×1

My system is

All the drivers are up to date except the bios. The clock speeds of the CPU and ram change automatically depending on load. I have a Zalman liquid cooler and temperatures stay between 40 and 50 degrees on the CPU

CPU usage seems to be at 34% Ram around 20%

If the PC was idle and the cpu speed decreased in to idle mode, the game could think the hardware failed or could there be a problem with the memory.

Is this a new machine? Does it crash to desktop (guessing since you have the crash log)?

Download Memtest86+ and run it from a bootable USB stick/drive for each of the RAM modules individually. This means you gotta have them out of their slots while it’s doing it’s magic. You wanna run the test for each stick for about 1-10 hours, the longer you do the more accurate result you get. Might not be this as I’d expect your computer to crash to restart, but wouldn’t be the first time.

Hello.

Well i have the reports from Memtest85 + and it found two errors. Would be the last stick i tested, the report is below.

The error report match’s what guild wars found

Lowest Error Address 0×1212EF9D4 (4626MB)
Highest Error Address 0×1212EF9D4 (4626MB)
Bits in Error Mask 0000000000000008
Bits in Error 1
Max Contiguous Errors 1

Test # Tests Passed Errors
Test 0 [Address test, walking ones, 1 CPU] 4/4 (100%) 0
Test 1 [Address test, own address, 1 CPU] 4/4 (100%) 0
Test 2 [Address test, own address] 4/4 (100%) 0
Test 3 [Moving inversions, ones & zeroes] 4/4 (100%) 0
Test 4 [Moving inversions, 8-bit pattern] 4/4 (100%) 0
Test 5 [Moving inversions, random pattern] 3/4 (75%) 1
Test 6 [Block move, 64-byte blocks] 4/4 (100%) 0
Test 7 [Moving inversions, 32-bit pattern] 3/4 (75%) 1
Test 8 [Random number sequence] 4/4 (100%) 0
Test 9 [Modulo 20, ones & zeros] 4/4 (100%) 0
Test 10 [Bit fade test, 2 patterns, 1 CPU] 4/4 (100%) 0

I have got a new ram set on the way. the PC is less than a month old and Amazon are replacing the whole set of RAM so hopefully that will be fine. Its a build that’s more than capable of running the game, just weird it has only happened in character select.

Does the error persist after you restart the computer or ran in admin mode? The few times I’ve had a memory exception error, it goes away if I use either of those options.

I believe the new RAM will solve this so just wait those couple of days. It’s not always advised, but if you remember which stick is the faulty one you can quickly try with 1 or 2 good sticks and see if it gets thru.

RAM works in mysterious ways and the errors even more so. As you can see even the faulty stick passed 8/10 tests 100%, could be that character select just hits those 2/10 instances.

Well solved. Out of 8 sticks of ram i tested, 2 failed testing by MEMTEST, once with two errors, and one with 3, with one being a major error, another ram stick failed completely and would not even start the PC.

Bit disappointed with Corsair;s quality control.