Menu Issue - Blank Gem Store

Menu Issue - Blank Gem Store

in Account & Technical Support

Posted by: docMed.7692

docMed.7692

Hi,

I was hoping to get some assistance (see screenshot). Essentially, since 2 patches ago I’ve had a blank Gem Store & Currency Exchange menu. The other menus work just fine.

Screenshot:
http://i.imgur.com/4BMaREu.jpg

I’ve tried using "-repair" on the shortcut, disabling my firewall, anti-virus, and also have updated all my graphics.

Here’s my system information:
i7-4930K @ 3.4 GHz
16 GB DDR3
Windows 7 Pro (64-bit)
Avg Anti-virus
GeForce GTX 570

Any kind soul that can help?

Thanks!

Menu Issue - Blank Gem Store

in Account & Technical Support

Posted by: docMed.7692

docMed.7692

Still no resolution... /bump

Menu Issue - Blank Gem Store

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Next

Hey there,

The first thing I would like you to do is update the Root Certs on your computer by following the steps below:

1. Close out of Guild Wars 2 if you have it running.
-Hold down the Windows button on the keyboard and hit the R key.
-Paste in the following line and then click OK.

C:\Users\%username%\AppData\Roaming\Guild Wars 2

Delete the local.dat file located here.

2. Download the program from the link below:
http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe

3. Run the program. You will probably have to click `run’ or `allow’ a couple times, but after that, nothing will appear.
If you run the program and nothing happends that’s ok, it is as it should be.

4. Reboot your computer.
5. Open the Game Client and try to access the trading post.
If you are still having issues, I would like you to delete the temporary cache for Guild Wars 2.

To do this:

1. In Windows, press the “Start” button and locate the “Search programs and files” bar at the bottom of the start menu.
2. Type in temp exactly as shown. (With the precent signs)
3. Press “Enter” and a new window should appear with the location of “C:\Users\YOURUSERNAME\AppData\Local\Temp”
4. Locate the folder labeled “gw2cache-{RANDOM NUMBERS} and delete it.
After doing this, please try running Guild Wars 2 again.

Hope this helps!

Menu Issue - Blank Gem Store

in Account & Technical Support

Posted by: docMed.7692

docMed.7692

Hey Ashley, haven’t checked this for a few days; thanks for responding. I’ll test this out later today - I do want to note; I am able to access TP and all other menu’s associated with this section other than the Gem Store & Currency Exchange menu’s. Nonetheless I’ll try these out and let you know how it goes, thanks!

Menu Issue - Blank Gem Store

in Account & Technical Support

Posted by: docMed.7692

docMed.7692

Clearing the cache fixed it, much thanks.

Menu Issue - Blank Gem Store

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Awesome. You’re very welcome!