Guild Wars 2

So, my friend has been playing for 20 days like me, he recently purchased the pre-order of HoT with his mother’s credit card.

He made a small typo in the adress, which caused them not to match, and he has been suspended.
Now, this isn’t such a big deal, however, he gets no chance to supply proof to show he was authorized.

Instead, he’s being told to completely start over, losing his 500 armorsmith, gear and everything else he worked on so far.

I think this is a bit harsh no?
He doesn’t want the refund, he wants the purchase, and ofcourse, keep playing his account.

Could you please review tickets from MissAvoid.8603 ?

Pretty please? I think this system is really unfair, and demotivating for him to start over, what if you ban him again and he lose his progress again?

I’m also sad to lose my friend, so i’m begging you, please review him, and / or give him a chance to proof innocence.

Kind regards,

MrNumnut.

Your friend have to submit a ticket.

And while, yes it might seem unfair, it is worth pointing out that issues like these can end up costing ArenaNet a fair bit of money, thus most company have a rather strict policy about this.

They tend to be able to work it out with a ticket though, so ask your friend to submit that and wait for a reply from them.

lordkrall.7241:

Your friend have to submit a ticket.

And while, yes it might seem unfair, it is worth pointing out that issues like these can end up costing ArenaNet a fair bit of money, thus most company have a rather strict policy about this.

They tend to be able to work it out with a ticket though, so ask your friend to submit that and wait for a reply from them.

He did but he’s not being taken serious, hence i ask Micheal to review it once more.
Friend can supply solid proof that he’s authorized.

Then post in this thread:
https://forum-en.gw2archive.eu/forum/support/support/GW2-Tickets-for-Review-3-days-older-1/page/8#post5477529

lordkrall.7241:

Then post in this thread:
https://forum-en.gw2archive.eu/forum/support/support/GW2-Tickets-for-Review-3-days-older-1/page/8#post5477529

Thank you.