Might weird: Suddenly incorrect password

Might weird: Suddenly incorrect password

in Account & Technical Support

Posted by: Mephane.8496

Mephane.8496

Today as I wanted to login, my password got rejected both in the launcher and on subsequent attempts on the website. I already feared the worst – account stolen and emptied – and hurried for a password reset.

When I was back in the game, everything was back to normal. My characters, my gold, my bank, my items, everything was there. So it was definitely not hacked.

I keep quite tight security and use long, complex and unique passwords, and have never had my account stolen or hacked on any game so far, so that would have come as a big surprise anyway.

By the way, I also did not receive any authentication email which would have happened had someone from somewhere else tried to log into my account. So in that regard everything is perfectly fine.

What else could have been the cause?

Might weird: Suddenly incorrect password

in Account & Technical Support

Posted by: Leira.9702

Leira.9702

Maybe you switched your keyboard to a different language, had capslock activated, mistyped the PWd various times … any such thing is possible.

Might weird: Suddenly incorrect password

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I was going suggest that this may have been a case of simple human error. I mean, we all have a lot of different passwords to remember, and I’ve actually reset a password only to realize “Doh, I was typing in the wrong one the whole time!”

However, there are more reports than seems likely for a user error, so I’m going to merge as many threads as I can and see if we have dev eyes on this situation. Thanks!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)