Guild Wars 2

I originally purchased Guild Wars 2 shortly after it originally released. I had a few characters on the server Eredon Terrace, and had no problems playing them. Due to computer issues I had to stop playing for a few months, through the launch of Heart of Thorns. I purchased Heart of Thorns earlier today, but hadn’t activated my serial code. When I tried to log in to the launcher it told me it needed my serial code, so I went to arenanet account info and put it through. However, when I try to play, I no longer have any characters on Eredon Terrace aside from the revenant I just made. I also have NO idea why my name is just a bunch of numbers and letters? It used to be OMDSWC.##### (I don’t know the numbers). Any help would be greatly appreciated!
I accidentally posted this in the bug report section, so I thought I should probably make a new post here because I’m probably more likely to get help with this here…

Need to make support ticket. Link top of page.

I did but I was hoping maybe someone else had experience with this Thanks for the reply.

Even if some person had same thing they probably use support to fix. Hope support fix you problem soon.

You’re probably right but I was searching for info. Thanks so much, again. Have a good one!

Is no one going to say anything about that account name?

^It’s a bug that happens occasionally. He/she can speak to the CS Team about getting it changed, if he/she so desires. Some players prefer to keep it. /shrug

As for his/her account, it may have been compromised. Again, discussing the issue with the CS Team is prudent.