Guild Wars 2

So, I logged in today, and it would appear that two of my characters seem to be missing the equipped gear, weapons and armor they had previously (i.e., they were naked in the game when I logged in).

Any suggestions? I didn’t seem to see a ‘submit ticket’ option in-game, and the ‘report a bug’ options didn’t seem to be applicable to this specific situation.

I suppose I might have been hacked, but I’d find it odd that of all my characters, the only thing they would have done is merely delete the gear two of them were wearing. I did have to reset my password this morning, but that’s not unusual — it had been a couple weeks since the last time i had logged in (which in turn was following a long hiatus of its own) and i seem to recall having to change it that last time (which I promptly forgot by this time, of course).

Regardless, thanks in advance,
Steve

It sounds as though your account has been compromised.

Read this: https://forum-en.gw2archive.eu/forum/support/account/Account-Security-What-you-need-to-know/first#post3884132

Then, make sure your computer is secure, and contact CS here: https://help.guildwars2.com/anonymous_requests/new

Good luck.

Sounds like you got hacked. Maybe they got interrupted and didn’t have time to finish stripping the account.

First do a security sweep of your computer, including looking for a keylogger. After you are sure your computer is secure then you can contact support at https://help.guildwars2.com/anonymous_requests/new to see about getting an account restoration (a rollback of your account to a time before the hack). Be aware you will only get one of these so if your computer isn’t secure and it happens again, you will not get back anything lost.