Guild Wars 2

it’s been 92 hours since i bought HoT UE, still havent received my gems yet pls help :<

You can contact the CS Team via the ‘Support’ link above/below and ‘Submit a Ticket’ for assistance.

Good luck.

Inculpatus cedo.9234:

You can contact the CS Team via the ‘Support’ link above/below and ‘Submit a Ticket’ for assistance.

Good luck.

i did sent a ticket :< it’s been over a day since

If you sent a ticket before the 72 hours allocated to receive Gems with the Ultimate Edition had passed, the Team may have been waiting for that time to pass.

Did you receive the almost-immediate automated response? If so, the CS Team allows themselves 72 hours to reply.

If not, make sure you added the correct email address on the web-form, and check the Sticky (FAQ) above for tips about not receiving emails.

Good luck.

Inculpatus cedo.9234:

If you sent a ticket before the 72 hours allocated to receive Gems with the Ultimate Edition had passed, the Team may have been waiting for that time to pass.

Did you receive the almost-immediate automated response? If so, the CS Team allows themselves 72 hours to reply.

If not, make sure you added the correct email address on the web-form, and check the Sticky (FAQ) above for tips about not receiving emails.

Good luck.

yes i received an ig mail telling me that i need to wait 72 hours and i did, i waited until after the 72 hours mark and wrote a ticket but so far still no reply from them :/, i already received everything else

Im also waiting for mine if i dont get them today i will write to them it has also been over 72 hours for me

MalBoYHz.6457:

Im also waiting for mine if i dont get them today i will write to them it has also been over 72 hours for me

it’s official been 4 days for me, and my ticket also passed the 1 day mark too :/ this sucks

Are you using the web-form accessed via the ‘Support’ link above/below to contact the CS Team? If you are using the in-game form, you will garner no response with that.

Have you checked the spam and junk folders? Have you white-listed all the ArenaNet addresses as shown in the Sticky?

Since I do not want to blame support (because they have no easy job), I would guess they are quite busy now. I am waiting to get my ticket resolved for days too.
:/