Guild Wars 2

Hello,

Thank you for contacting Guild Wars 2 Support! You’re receiving this automated message based on information provided in your original submission indicating that the information below may resolve the issue.

Reset Password & E-mail Authentication
If you were previously experiencing an issue resetting your password or authenticating your email address, please follow the directions below.

1. Go to https://account.guildwars2.com/recovery
2. In the Email / Account Name field, enter the email address used for your Guild Wars 2 account.
3. In the Serial Code field, enter the serial code you registered to the account.
4. In the Character Name field, enter the name of an existing character on your account.
5. Click Verify.
Be sure to set your account password to a strong, unique password that you’ve never used anywhere else!

Additional information regarding the Guild Wars Account E-mail Authentication System can be found here: http://en.support.guildwars2.com/app/answers/detail/a_id/9192


Spam / Phishing Attempts
If you were notified of an email change request or confirmation, please try logging into the Guild Wars 2 forums (https://forum-en.gw2archive.eu/forum) to confirm that your account name has not been changed.

If you do not have a Guild Wars account, please disregard the email. We also suggest that you secure the email account by changing the password, in addition to, the passwords of any other accounts that may be associated to the email that received this message from our account system.


Please do not create a new ticket for this issue as it will cause delays. However, replying to this email will allow us to assist you based on when you first contacted us regarding the issue. Please provide the following information if you have not already done so:
If your Guild Wars 2 account name has been changed, provide the account name (your secure email address) you want it changed back to.
What is your complete Guild Wars 2 Display Name (if you have it)?
What is your 25-digit Guild Wars 2 Serial Code?

If your issue is resolved and you no longer need assistance, please do the following:

1. Log in to your support account by clicking the My Stuff tab above.
If you do not recall your login information, use the Forgot your support login or password? link.
2. Click the Questions button or link.
3. Find the 12-digit reference number matching the one on the support request you wish to close.
4. Click the subject line to the right of that reference number.
5. Under Do you want a response?, select No, I don’t need this question answered now.
6. Click Submit.

Your support request will be moved to Closed status.

NOTE: Anything typed in the Add additional information to your question box will not be seen by our support staff if the No, I don’t need this question answered now option is selected.