Missing outfits.

Missing outfits.

in Account & Technical Support

Posted by: Stormy Malaise.9742

Stormy Malaise.9742

Hello.

I may be in the incorrect forums, and apologize for that. This may be nothing account related but this seems the best place to start.

I noticed yesterday, that outfits for the Mad King and the Witches outfit are no longer showing up for me, in character manager or in my bank/inventory. These were purchased waaaay back when GW2 was released, but now it looks like I need to buy them again.

Do I need to re-purchase them for some reason, missing them in the interface somewhere, or is this a bug?

Thank you very much for your time.

Stormy

Missing outfits.

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Has it been a while since you logged in or you’ve been playing and just noticed today they were gone?

If it’s been a while since you logged in, you need to go to a Black Lion Armor trader by a city Trading Post to get an updated version. (The new version is not mix and match. It’s a full set costume wearable as one piece, except the helm can be toggled on/off).
http://wiki.guildwars2.com/wiki/Game_updates/2014-04-15

If you’ve been playing all this time and they suddenly recently disappeared you will need to contact support.

(edited by Astral Projections.7320)

Missing outfits.

in Account & Technical Support

Posted by: Stormy Malaise.9742

Stormy Malaise.9742

I play almost daily, but it’s just recently I noticed they were missing. I will heed your advice and contact support.

Thank you very much for the quick response!

Stormy

Missing outfits.

in Account & Technical Support

Posted by: GM Talon.8726

GM Talon.8726

Lead Game Master

You may need to log in on all of your characters and speak with the Black Lion Trader (Armorsmith) individually to obtain all of your outfits and town clothing tonics, if you had not done so previously. More information and instructions related to town clothes and outfits can be found on the following article from our Knowledge Base:

https://help.guildwars2.com/entries/45944258-Town-Clothes

If you believe you are still missing something after following those instructions, please submit a ticket so that an agent can investigate the issue further.