Guild Wars 2

So my account got suspended and i asked for a ticket.. then they replied :

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We will appreciate your reply with the following information, in order to help you:

1. If your Guild Wars 2 account name has been changed, provide the account name (your secure email address) you want it changed back to.
2. What is your complete Guild Wars 2 Display Name, including the last 4 digits (if you have it)?
3. What is your 25-digit Guild Wars 2 Serial Code?

If you bought the game at guildwars2.com, please provide the e-mail address that made the purchase, the name and last four digits of the card, and the billing ZIP/postal code.

You will not “lose your place in line”. Obtaining this information will allow us to help you quicker and more efficiently. We appreciate your understanding during this busy time.
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then i answered those question as fast as possible, for some reason i typed my Serial Code wrongly ( i didnt notice )

then the next day they gave me this stupid answer :
============Hello,

The Guild Wars 2 Serial Code used to create your Guild Wars 2 game account was initially purchased from https://buy.guildwars2.com/en/. NCsoft has found that the purchase of the serial code was a fraudulent purchase. This resulted in the provided serial code and game account where that serial code is registered to be permanently closed.

Unfortunately, we will not be able to assist you further with this issue.

If you purchased this account creation serial code from any other website, we recommend contacting the unauthorized reseller from whom you purchased the serial code for a full refund. To ensure this does not happen in the future, if you wish to play the game, please purchase a retail copy/serial code from an authorized retailer. Authorized sellers of Guild Wars 2 serial codes can be found here: https://www.guildwars2.com/en/retailers#UnitedStates-physical.

Regards,
Steve S.
NCsoft Payment Review
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then i was like “what”? and started to explain the situation im in but i waited almost 3 days and yet they still havent reply me… It like they completely close my case and totally ignore my reply… so.. ( NEED HELP)

I was permanent banned tonight no idea why…..I have the box sitting on my desk which I just purchased two weeks ago……I have played an average amount and broken no rules…. I am seeing this show up in other posts as well…..sounds like they got the ban part down but instead of botts and hackers they are just banning random helpless folks. If they don’t unlock my account asap its fine…. ill walk away with my guild in tow and never purchase from this company again….. really wicked bad service. Just ban innocent folks because your system is clearly junk….. here is a. crazy idea…investigate before you ban people.

i have been suspended for 4 days already, i filed a ticket and asked why was i banned and for how long… still no reply, i mean like yeah i was suspended but for what reason ? and for how long, they couldn’t even answer me that…

I think you need to post your case number in https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged if your ticket is more than 3 days old and has no response.

Hi,

Yuml, please post in this thread above, as Zaken suggested.

For the others, have a look a this thread: How to submit a ticket and update your tickets with the required information if they are missing.

The thread is locked, thanks for your understanding.