Ideology separates us. Dreams and anguish bring us together. -E. I.
Mobile Authenticator
ArenaNet Communications Manager
The past few days I have had no trouble logging into the game with the mobile authenticator, nor do i expect problems in the future.
The problem is when I try to log in to the forums. When it asks me for the code, I enter what appears on my mobile, and returns me to the log in page stating I used the wrong password or username. I know this to be untrue though, I know that the problem is with the code and not my credentials.
Since I am using a wi-fi router, which gives a random IP address per connection, there are times when log in does not require a code (IP address already authorized), such as this one.Additional Info:
I’ve taken it to Support, but they were only quick to reply the first 2 emails.
My PC and mobile time are synced and at most 2 seconds apart.
All legit btw
I’ve read something about it here, and I’ve already used their solution, didn’t work.Others:
Being unable to log in to the forums is not such a big deal, but I would prefer to have it available at all times.
Do you have a ticket number? I have seen some emails passing by about small issues with access related to authentication. Nothing major, no security issues, but certain elements may be a little wonky. Continue to discuss with Support, but if you want me to check this, please post in the Tickets for Review thread if the issue exceeds 72 hours.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
UPDATE:
Since i have been able to log in I tried to change my authenticator (when I failed to remove it). Right now, logging in has not required the use of a code. So, in case i cannot log in some time in the future i’ll put the “ticket number” (i assume this is it) here:
130926-000930
PS: I was raging when I typed it, so, I’m sorry for any offense.
Ideology separates us. Dreams and anguish bring us together. -E. I.