Mobile Authenticator malfunction?

Mobile Authenticator malfunction?

in Account & Technical Support

Posted by: obastable.5231

obastable.5231

I was awoken at 2:30 in the a.m. by a text from the authenticator system with a login code. Since I had been sleeping I was obviously concerned, but the system here shows no new or different login information.

Is this an error, if so is it with the mobile authenticator (malfunctioning) or with the security information under my account (not displaying the unauthorized login correctly)?

Hello Kitty Krewe
“Sentio aliquos togatos contra me conspirare!”

Mobile Authenticator malfunction?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You can contact the CS Team via the ‘Support’ link above/below and discuss your concerns.

There have been posts, rarely, about false authenticator codes being sent.

Good luck.

Mobile Authenticator malfunction?

in Account & Technical Support

Posted by: Ashantara.8731

Ashantara.8731

Sometimes, there is a random security check for accounts to ensure mobile authentication is working properly. Or maybe your ISP changed your IP? Don’t worry too much, wait for support to get back to you.