Guild Wars 2

Title says it all. I opened a ticket explaining that it is linked, setup, etc, and I get codes on my mobile device. I even see it in account profile. However, I am never asked for code during login to game, or on forums.

The ticket response was a ‘GM’ letting me know they removed the authenticator from my account.

I replied to that email, and explained I did not ask them to remove it, I was asking if it worked at all, and figure out why it did not work for me. I never said I had problems getting in to the game. I also re linked authenticator to see if it had been fixed….

Nope. Same thing. I can see it in account profile, I get codes, it is linked and configured… and I never get asked for codes.

The same ‘GM’ wrote me back again, and guess what the solution/investigation was ? If you guessed ‘we have removed the authenticator’ you are correct. No explanation, no actually reading my support ticket and responding to what I asked about, just generically removing authenticator. I am not impressed.

Valeyl

Not sure why they removed your Authenticator. But, to answer your concern, it will not ask you for codes if you have ‘remembered’ your network (IP address range). If you changed from email authentication to Mobile, it will remember the IP range you used before. If not, it will stop asking after it has learned the accepted range, or you have asked it to ‘remember’.

Good luck.

Ok. Thank you for that information. I never used email authentication. I have remember account checked in game client, but I do not know where I would set to ‘remember IP range’. How can I set up my account to force the forums and game client to ask for a code, every time?

My Account – Security – Remove Authorized Networks.

That did the trick. Thank you!

You are most welcome. =)