Guild Wars 2

I’m trying to set up the mobile authenticator. I have the app installed for iOS and when I link my gw2 account (manual or qr code) I go to enter the 6 digit code shown on the app and I keep getting the “invalid code” error when I try to link them. Soon as this happens, the secret code changed and I have to re- set up the app. Why does this keep failing??? Anyone experience this issue before?

Aeolus.1374:

I’m trying to set up the mobile authenticator. I have the app installed for iOS and when I link my gw2 account (manual or qr code) I go to enter the 6 digit code shown on the app and I keep getting the “invalid code” error when I try to link them. Soon as this happens, the secret code changed and I have to re- set up the app. Why does this keep failing??? Anyone experience this issue before?

I don’t use it, so I don’t have the answer, but there may be some answers in the sticky for this issue, or over in Tech Support or Game Bugs. Good luck.

I tried looking in other sections but couldn’t find anything, that’s why I posted here.

Have you tried the Knowledge Base? Or, you can always submit a ticket to Tech Support. Both can be found at the Top of Page – Support. =)

Anyone else experience this? Still no reply from support and the app still isn’t working.

I googled invalid codes and found this.

http://www.guildwars2guru.com/arenanet-tracker/topic/250959-for-anyone-with-mobile-auth-and-have-issues/
“I’ve just spent like 6 hours doing scans to find nothing on my computer.
Then I just happened to do a google search about the actual authenticator “google authenticator” and not guild wars 2 mobile authenticator. I found this link. – http://productforums.google.com/forum/#!topic/mobile/krLTinE3hXQ
The 2nd post had me check my time on my ipad.

I couldn’t figure out why the password was correct but it kept giving me a wrong password error (I actually reset my password) because of this and it still didn’t work.
Then I checked the clock on my ipad where I have the mobile app installed, the time was off by like 1 minute. That one minute difference caused my authenticator code to fail every time I tried to use it on the website or the game client, however it did not notify me that the authenticator code was wrong, just that the password was wrong, that needs to be fixed so the client and website actually needs to informs you that the authentication code failed, because I’m sure I’m not the only one that just happened to have a slight time difference between their computer and their mobile device. How that even happened is beyond me because I set the computer and ipad to sync the time automatically.

Just thought I’d post this out there for people that are getting password errors with their mobile authenticators and might think they’re hacked. This was a huge relief when I set the clock back on the ipad slightly and then tried the codes again and was able to sign in with nothing missing and my characters sitting where I had them last.

This is also a suggestion to anet that they need to change the client and forum login to reflect an invalid authentication code and not just say that the password is invalid."

If the time doesn’t match between what you have the app on and the computer it will cause the codes to fail.

Hey astral, thanks for your reply. However, I’m doing it all on my phone ( has same time ) so this still didn’t help me fix the issue. It’s been over a week and nothing from support.
I’m also using iOS, not android.

Wonderful! I was wondering why it wasn’t accepting and it was due to the time of my phone being off. Thank you!