Move to Europe.... transfer cost?

Move to Europe.... transfer cost?

in Account & Technical Support

Posted by: Hawken.7932

Hawken.7932

So, I’m a huge fan of the game. I played it in early beta and I’ve really enjoyed levelling, the dungeons, and endgame. Due to work though, I’ve had to move from North America to Europe. This means my play time has been reduced lately. However, now I’m settled once again in a new place… I get the internet up and running and… wonderfully I log in to GW2 for the first time in a while.

Only to discover that I need to pay 1800 gems to relocate to a European server. Really?! This seems just incredibly ridiculous! I can imagine putting the fee that high to discourage people from swapping servers too often for PvP reasons or something, but in my case it’s a simple relocation to a new time zone. I don’t even care which server I move to, as long as it’s in Europe.

Count me as a very disappointed customer, after being a long time enthusiast for the game.

Move to Europe.... transfer cost?

in Account & Technical Support

Posted by: Loli Ruri.8307

Loli Ruri.8307

You could try earning a bucket load of gold and transforming them into gems.

Intel Core i7 4790K @4.7 GHz, 32 GB 2133 MHz DDR3.
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.

Move to Europe.... transfer cost?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I am sorry that you were surprised by this. We’ve always communicated that transfers were being offered for free for a limited period of time, and that at some time there would be a cost in gems for transferring. We announced that changes were coming in early January and put them in effect on 28 January.

Please note that there are other, less costly options for you than the 1800 gem cost that you cited. And note that you can earn the wherewithal to accomplish the transfer in the game. I hope that things soon get settled for you, in the game world and in regards to your move, as well.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)