Guild Wars 2

If you awaiting for a response from Support, please do not create another ticket. It will delay your response (what with merging, updating the old tickets, etc.).

What you should do:

• Submit a single ticket.
• Provide the information requested here
• Read the daily update and the archives, too.
• Watch your email for updates.
• When you get the email, see if the update applies to your situation.
• If the update does not appear to address your issue, update your ticket, if requested, to let the team know you still need help
• Wait—and we do appreciate your patience!—and Support will get back to you as soon as they are able.

Please understand that compromised accounts — where someone’s credentials are harvested from another source (email account, forum, another game) — are our top priority. If you have issues other than a hacked account, be assured that the team is working around the clock to help every player. And again, we appreciate your patience.